Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Falsinotti

Fairfax,VA

Summary

Using my vast experience in management and customer service to obtain a position in FCPS driving a school bus.

Overview

33
33
years of professional experience

Work History

Waitress, Bar

Esposito's Pizza & Pasta
Fairfax, VA
01.1991 - 03.2024
  • Took orders for food and drinks and delivered them to guests.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Prepared checks accurately and processed payments promptly.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Manager, Association Services

Electronic Retailing Association
Vienna, VA
01.2017 - 07.2018
  • Developed and implemented strtegies to increase member satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted billing process for over 200+ corporate and individual members.
  • Managed registration for yearly convention with over 6,000 in attendance as well as several smaller conferences.
  • Managed sponsor and vendor relations for all conventions and conferences.

Board Member

National Christopher Columbus Association
Washington, DC
05.2021 - Present
  • Review financial statements and monitored organizational performance against budgets.
  • Facilitate communication between board members during decision-making processes.
  • Engage in community outreach and advocacy to elevate the organization's presence and impact on public policy.
  • Participate in Columbus Day annual celebration at Union Station, Washington, DC,

President

Order of the Sons & Daughters of Italy
Fairfax, VA
03.2019 - Present
  • Represented the organization at community events and public forums to promote its mission.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Identified new business opportunities through market research.
  • Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Established fundraising strategies to increase financial support for programs and services.

Education

High School Diploma -

Thomas Jefferson Hign School
Alexandria, VA

Certificate - Business and Secretarial Sciences

Katherine Gibbs School
Boston, MA

Skills

  • Exemplary leadership and customer service skills
  • Knowledgeable, organized and effective communicator
  • Strategic thinker, problem solver and decision maker
  • Relationship builder and project management

Timeline

Board Member

National Christopher Columbus Association
05.2021 - Present

President

Order of the Sons & Daughters of Italy
03.2019 - Present

Manager, Association Services

Electronic Retailing Association
01.2017 - 07.2018

Waitress, Bar

Esposito's Pizza & Pasta
01.1991 - 03.2024

High School Diploma -

Thomas Jefferson Hign School

Certificate - Business and Secretarial Sciences

Katherine Gibbs School

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Dawn Falsinotti