Dawn Falsinotti
Fairfax,VA
Summary
Using my vast experience in management and customer service to obtain a position in FCPS driving a school bus.
Overview
33
33
years of professional experience
Work History
Waitress, Bar
Esposito's Pizza & Pasta
Fairfax, VA
01.1991 - 03.2024
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared checks accurately and processed payments promptly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Manager, Association Services
Electronic Retailing Association
Vienna, VA
01.2017 - 07.2018
- Developed and implemented strtegies to increase member satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted billing process for over 200+ corporate and individual members.
- Managed registration for yearly convention with over 6,000 in attendance as well as several smaller conferences.
- Managed sponsor and vendor relations for all conventions and conferences.
Board Member
National Christopher Columbus Association
Washington, DC
05.2021 - Present
- Review financial statements and monitored organizational performance against budgets.
- Facilitate communication between board members during decision-making processes.
- Engage in community outreach and advocacy to elevate the organization's presence and impact on public policy.
- Participate in Columbus Day annual celebration at Union Station, Washington, DC,
President
Order of the Sons & Daughters of Italy
Fairfax, VA
03.2019 - Present
- Represented the organization at community events and public forums to promote its mission.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Identified new business opportunities through market research.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Established fundraising strategies to increase financial support for programs and services.
Education
High School Diploma -
Thomas Jefferson Hign School
Alexandria, VACertificate - Business and Secretarial Sciences
Katherine Gibbs School
Boston, MASkills
- Exemplary leadership and customer service skills
- Knowledgeable, organized and effective communicator
- Strategic thinker, problem solver and decision maker
- Relationship builder and project management
Timeline
Board Member
National Christopher Columbus Association
05.2021 - Present
President
Order of the Sons & Daughters of Italy
03.2019 - Present
Manager, Association Services
Electronic Retailing Association
01.2017 - 07.2018
Waitress, Bar
Esposito's Pizza & Pasta
01.1991 - 03.2024
High School Diploma -
Thomas Jefferson Hign School
Certificate - Business and Secretarial Sciences
Katherine Gibbs School