DAWN FAMA

Work History

Peraton, Inc. (formerly Northrop Grumman)

Atlanta, GA

01.2021 - Current

Provided operations support for Office of Science, Knowledge Management team at CDC.
Administered JIRA Software Datacenter, overseeing customization and upgrade deployments.
Planned cloud migration tasks while executing operational activities using AWS services.
Configured enterprise applications with CDC Azure Cloud Team for Single Sign-On and OAuth.
Delivered technical support for external partner agencies and application development teams.
Monitored ServiceNow reports to identify and mitigate application vulnerabilities.
Created and updated technical documentation for system authorizations and deployments.
Executed Git repository updates and Jenkins jobs for automated application management.

Northrop Grumman

Atlanta, Georgia

01.2012 - 01.2021

Implemented and managed Atlassian JIRA Software Data Center, Confluence, and JIRA Service Management for tracking and reporting issues.
Served as JIRA Administrator for over 13 projects in JIRA, and JIRA Service Management, with connections to the Confluence project space knowledge base.
Constructed and modified a complex JIRA workflow, permissions, notifications, custom fields, issue types, screen schemes, configured email server listeners, and established Active Directory connections.
Provided reports derived from JQL scripts, as well as add-on Dataplane reports, for Service Management Projects.
Validated syndication embed code on CDC web content using developed API.
Deployed mobile access solution for internal applications via Azure proxy.
Oversaw technical support for OADC programs and Public Health community requests.
Implemented software upgrades, vulnerability patches, and configuration changes; maintained technical documentation for Digital Media Branch servers.

Northrop Grumman

Atlanta, Georgia

01.2009 - 01.2012

Public Health Information Network Messaging System (PHINMS) Application Analyst and Lead Deployment Engineer for the Centers for Disease Control and Prevention (CDC), state and laboratory facilities.
Primary point of contact and coordinator for PHINMS application deployments and technical support for CDC affiliated programs, state laboratories, and hospitals across the United States.
Diagnosed and resolved PHINMS application, database, and network connection problems.
Evaluated, tested, and troubleshooted various components of the PHINMS application including configuration files, log files, connection ports, protocols, digital certificate encryption-decryption, authentication, installing services, and modifying configuration files.
Created and revised technical documentation, diagrams, and project plans for program deployments.
Provided prompt technical support to Service Center requests for all CDC Programs requiring PHINMS support.

SAIC

Atlanta, Georgia

01.2006 - 01.2008

Application Support Engineer for the CDC Program Evaluation and Management System (PEMS) working in a fast-paced, multitasking environment.
Installed and configured Windows Operating System to include local policies, updates, Firewall ports, IP, DNS, and Gateway addresses.
Managed PEMS hardware and software in a Windows environment.
Used remote and performance monitoring tools to maintain servers and workstations in remote locations.
Organized and constructed documentation containing instructions along with visual aids for Windows application configuration settings for PEMS service desk to distribute and assist PEMS application users.
Upgraded BIOS, firmware, device drivers, and install updates and patches for Windows OS, Microsoft applications, Antivirus and Spyware applications.
Deployed war files, modify configuration files, create JDBC/DSN connections, monitor, and provide technical support for PEMS applications and servers.
Completed and submitted Host Characterization worksheets, Change Request, and Firewall Rules documentation for CDC Security Stewards.
Deployed Secure Data Network IIS, .NET, and Oracle WebLogic applications to the Vulnerability Assessment test environment.

SAIC

Atlanta, Georgia

01.2003 - 01.2006

Systems Administrator for the CDC Select Agent Program.
Provided application support to end users daily as well as diagnose and repair network and workstation related issues.
Followed the National Security Agency (NSA) guidelines to implement Active Directory group and security policies.
Created and installed basic Ghost images for laptop and workstation configurations.
Configured alternate boot options for Field Inspectors remote and office connections.
Tracked and maintained workstation and laptop software and hardware inventories.
Configured servers and site connectivity in two Atlanta locations to provide fault tolerance capability to the CDC Select Agent Program supporting the Select Agent Transfer Entity Registration Information System (SATERIS).
Maintained network backups and submit weekly backup reports.
Maintained security groups, provide group membership, and submit permission reports to the customer.
Scoped, implemented, and maintained a 2003 server cluster configuration running SQL 2000.