Dawn Fanning
Saint Clair,MI
Summary
Resourceful banker known for creative thinking and exceptional customer service. Successfully managed high-value portfolios while fostering strong client relationships and generating revenue growth through tailored financial solutions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sr. Relationship Banker
Comerica Bank
04.1994 - Current
- Cultivated strong client relationships through personalized service and tailored financial solutions.
- Analyzed customer needs to recommend appropriate banking products and services.
- Mentored junior bankers on compliance procedures and best practices in customer interactions.
- Led initiatives to enhance branch efficiency, resulting in improved customer satisfaction scores.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- skills through regular interactions with co-partners with assisting business's with getting set up with -Merchant services, Business lines of credits, new accounts
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, ensuring consistency in customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Business Administration And Management
Baker College
Flint, MIHigh School Diploma -
Lincoln High School
Warren, MI05-1992
Skills
- Loan origination
- Flexible and adaptable
- Wealth management
- Cross-selling techniques
- Creative thinking
- Money handling
- Customer Service-oriented
- Dependable and responsible
- Excellent communication
- Relationship building and management
- Employee motivation
- Teller support
- Resourcefulness
- Loans
- Financial services
- Teamwork
Certification
- Exceeding Customer Expectations Facilitator
- Cohen Brown
- Converge-Sales Force
Timeline
Sr. Relationship Banker
Comerica Bank
04.1994 - Current
No Degree - Business Administration And Management
Baker College
High School Diploma -
Lincoln High School