Dawn Fehr
Sales Customer / sales/restaurant/resale
Waco,TX
Summary
Proactive Customer Service and Sales Specialist with extensive experience in hospitality, retail, and administrative support. Skilled in enhancing team efficiency, boosting sales, and providing exceptional customer service. Brings strong communication, time management, and data handling skills to drive success in dynamic environments. Diligent Service Associate with 10 years of experience in the retail field. Excellent phone and customer service skills. Familiar with point of sales systems.
Overview
11
11
years of professional experience
Work History
Customer Service
Goodwill
2023.02 - 2023.08
- Assisted clients with luggage handling, demonstrating exceptional customer service skills.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
Server
Dennys Restaurant
2021.01 - 2021.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales
Alabama Furniture
2014.03 - 2021.05
- Implemented new sales strategies to boost revenue and exceed daily sales targets consistently.
- Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
- Surpassed monthly sales goals through innovative sales techniques.
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Increased sales productivity by creating and implementing effective sales enablement strategies.
Secretary to the General Manager
Cryogenics Vessels Alternatives
2012.08 - 2013.05
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
Education
No Degree - Certificate in Marketing Your Own Internet Busines
Houston Community College
Main Campus Houston Texas 04.2013
No Degree - Certificate In Office Administration
Computer Learning Center
Houston Texas 09.1991
GED -
Whitnal High School
Greenfield Wisconsin1988
Skills
- Customer Service and Communication Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Timeline
Customer Service
Goodwill
2023.02 - 2023.08
Server
Dennys Restaurant
2021.01 - 2021.11
Sales
Alabama Furniture
2014.03 - 2021.05
Secretary to the General Manager
Cryogenics Vessels Alternatives
2012.08 - 2013.05
No Degree - Certificate in Marketing Your Own Internet Busines
Houston Community College
No Degree - Certificate In Office Administration
Computer Learning Center
GED -
Whitnal High School
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