DAWN FELICIANO
Holbrook
Summary
Experienced operations professional with over 20 years of leadership in high-volume hospitality, combined with recent academic achievement as a full-time psychology student (3.8 GPA). Skilled in customer service, team coordination, safety compliance, and real-time decision-making. Adept at managing people, pressure, and logistics — strengths directly aligned with the dynamic needs of the Assistant Stationmaster position at the Long Island Rail Road. Highly reliable, focused, and available for all shifts.
Overview
21
21
years of professional experience
Work History
Personal Chef
Independently Owned and Operated
01.2020 - Current
- Provide custom event catering for private functions including corporate events, birthdays, and holiday gatherings.
Owner/Operator
Lederhosen NYC
10.2004 - 06.2020
- Supervised and trained staff of 20+ in customer service, safety, and crisis response.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maintained a spotless safety and health record; ensured full regulatory compliance.
- Known for hands-on leadership, calm under pressure, and excellent service delivery.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
Associate of Applied Science - Psychology
Suffolk Community College
Selden, NY01.2025
Skills
- Incident response & shift coordination
- Staff supervision & training
- Crisis handling in high-traffic environments
- Scheduling and time management
- Kitchen organization
- Client relationship building
- Special events
- Customer service
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Personal Chef
Independently Owned and Operated
01.2020 - Current
Owner/Operator
Lederhosen NYC
10.2004 - 06.2020
Associate of Applied Science - Psychology
Suffolk Community College
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