Dawn Giroux
Holyoke,MA
Summary
Seeking part time or full-time position with a company that is focused on helping the community. I work well with others; I am dedicated and I work hard. My passion is to help others achieve the goals they set for themselves. I’m geared towards helping those who cannot or do not yet know how to help themselves. I work well with staff as well as with clients/residents.
Diligent Residential Support Specialist with solid background in providing comprehensive residential support. Proven track record of fostering safe and supportive environment for residents while effectively managing daily activities. Demonstrated ability in crisis intervention and conflict resolution.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Residential Support Specialist
Berkshire Hills Music Academy
01.2020 - Current
- Facilitated social interactions among residents by organizing group activities and outings that fostered a sense of community.
- Managed crises effectively by employing conflict resolution skills when dealing with challenging behaviors or situations involving residents.
- Enhanced residents'' quality of life by implementing individualized support plans and daily routines.
- Promoted a safe and comfortable living environment through regular monitoring and maintenance of residential facilities.
Recovery Specialist Supervisor
BHN
04.2023 - 10.2024
- Maintained Recovery Specialists confidentiality and adhered to HIPAA guidelines.
- Improved Recovery Specialists work flow through timely communication and addressing all situations in a timely manner .
- Supported Recovery Specialists with compassionate, empathetic face-to-face counseling/Supervisions.
- Ordered all supplies for program.
- Assisted Program Director in all tasks necessary.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Maintained detailed documentation
Recovery Specialist
Gandara Center
02.2022 - 09.2024
- Company Overview: Gandara Esperanza TSS
- Listen to residents to assess their needs and direct them to the proper resources
- Facilitated psychoeducational groups
- Transport clients in personal vehicle as well as company vehicle
- Ensure safety of residents at all times
- Participate in observation of medication dispensing
- Gandara Esperanza TSS
Recovery Specialist, Counselor
Behavioral Health Network
12.2017 - 02.2018
- Company Overview: Coles Place and Opportunity House
- Facilitated psychoeducational groups
- Transport clients in personal vehicle as well as company vehicle
- Completed comprehensive assessments of clients to determine their strengths, weaknesses, problems and need to develop a treatment plan
- Writing progress notes, treatment plans, and discharge summaries to document client progress in the program
- Coles Place and Opportunity House
Education
General Educational Development Diploma -
Springfield O.W.L. Adult Education Center
Springfield, MAAddiction Counselor Education Program -
Westfield State University
Westfield, MA01.2016
Skills
- Excellent Communication Skills
- Excellent Problem-Solving Skills
- Ability to utilize an Electronic Health Record System
- Knowledge related to substance use disorder treatment including evidence-based practices and community resources and agencies
- Comprehension of HIPAA and 42 CRF Part 2
- Enthusiastic
- Patient
- Trustworthy
- Dedicated
- Ability to work both independently and as a team
- Proficient in MS Office, Outlook, Excel
- MAP and CPR Certified
- Safety awareness
- Transportation assistance
- Meal preparation
- Mental health support
- Multicultural sensitivity
- Community integration
- Nutrition
- Self-care encouragement
- First aid and CPR
- Personal care assistance
- Working independently
- Compassionate care
- Positive reinforcement
- Client advocacy
- Medical terminology
- Client transportation
- Confidentiality practices
- Cultural sensitivity
- Disability awareness
- Nutrition planning
- Physical assistance
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Direct patient care
- CPR certification
- HIPAA compliance
- Team collaboration
- Patient-focused care
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Certified in CPR/AED
References
Available upon request.
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- MAP
Languages
Spanish
Limited Working
Timeline
Recovery Specialist Supervisor
BHN
04.2023 - 10.2024
Recovery Specialist
Gandara Center
02.2022 - 09.2024
Residential Support Specialist
Berkshire Hills Music Academy
01.2020 - Current
Recovery Specialist, Counselor
Behavioral Health Network
12.2017 - 02.2018
Addiction Counselor Education Program -
Westfield State University
General Educational Development Diploma -
Springfield O.W.L. Adult Education Center
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