Dawn Good
Canal Winchester
Summary
Clinical care professional with extensive experience in coordinating patient care and optimizing clinical processes. Known for collaborative approach and ability to adapt to evolving healthcare needs, ensuring seamless team operations. Strong skills in patient advocacy and workflow management, consistently delivering reliable and effective care solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Care Coordinator
Fairfield County ADAMH Board
11.2022 - Current
- Manage Quality Assurance and Utilization Review of programming provided by the Board’s contracted agencies
- Develop and coordinate implementation of Board funded programming that meets consumer needs and is in accordance with state and federal requirements
- Assess, document and report progress of programming to Board Director and Fiscal Department to determine appropriate funding
- Serve as the Client Rights Officer to manage Client/Family grievance resolution from a quality improvement perspective
- Collaborate with the Board legal counsel and Board Chief Clinical Officer to implement/monitor the civil commitment/probate process
- Oversee the Forensic Monitor and county Health Officers
- Liaison to state and private hospitals, Board Associate Directors/staff, community agencies and legal entities
- Research, develop and maintain up-to-date Board clinical and treatment relevant policies and procedures
- Provide community training and event coordination
Medical Case Manager/Social Worker
AMN Workforce Solutions
02.2022 - 11.2022
- Collaborate with attending provider & other multi-disciplinary team members to coordinate, provide and maintain continuity of care
- Assess, monitor, document and report progress of patient’s health and condition, adjusting treatment plan as needed
- Collaborated with community entities and insurance providers to ensure continuity of care
- Liaise between patient/family and physicians to ensure patient comprehension of treatment plans
- Provide case management and discharge planning services including SNF & Hospice placements, securing durable equipment, linkage to entitlements & financial assistance
Crisis Team Leader/Project DAWN Coordinator
Fairfield Medical Center
02.2018 - 02.2022
- Conducted psycho-social assessment for patients in crisis to determine level-of-care needs
- Responsible for managing Crisis Counselor staff at local emergency department
- Includes monthly documentation reports and collaborating with hospital staff to ensure best patient care
- Managed and delegated case management services within the emergency department including SNF & Hospice placements, securing durable equipment, linkage to entitlements & financial assistance
- Collaborated with community entities and insurance providers to ensure continuity of care
- Provided community education programming and grant maintenance of Project DAWN Naloxone distribution
- Helped establish Suboxone distribution protocol from the emergency department
Emergency Services Team leader
New Horizons Mental Health Services
04.2015 - 02.2018
- Worked closely with interdisciplinary team and local ADAMH Board to provide intervention services that assist SMD patients in maintaining in the community to avoid reoccurring psychiatric hospitalizations, thus reserving unnecessary use of limited funding
- Provided mobile assessments for individuals unwilling to be evaluated in emergency department setting
- Responsible for supervising Crisis Case Managers in the community
- Includes overseeing of treatment planning/implementation, scheduling, providing supervision and necessary corrective actions
- Responsible for managing Crisis Counselor staff at local emergency department
- Includes monthly documentation reports and collaborating with hospital staff to ensure best patient care
- Carried case load and provided services listed above
Program Director
Consumer Support Services
09.2013 - 04.2015
- Collaborated with local school systems, Child Protective Services, Board of Developmental Disabilities, mental health providers and local law enforcement to ensure best practice outcomes for consumers
- Provided behavioral intervention plans for adolescent consumers
- Responsible for managing 3 separate group homes with 3-5 adolescents as well as 15 staff members
Emergency Services Clinician
New Horizons Mental Health Services
04.2011 - 09.2013
- Collaborated with ED staff while conducting acute mental health triage services to determine each patient’s level of care needs
- Provided consumers with crisis counseling and psychosocial intervention services
- Completed in/voluntary paperwork for hospitalization, locate provider, and arrange insurance pre-certification & patient transportation
Crisis Intervention Specialist/ Crisis Counselor
The Huckleberry House
08.2005 - 09.2012
- Conducted clinical assessments, implement behavior responsibility, encourage motivation and attitudes to achieve desired behavior(s)
- Developed and launched on-going support program for emancipated youth that motivated favorable educational and employment outcomes
- Provided program management support to team of entry-level engagement specialists
Education
Master of Science - Social Work
UNIVERSITY OF NEW ENGLAND
03-2021
Bachelor of Science - Social Work
THE OHIO STATE UNIVERSITY
Columbus, OH05-2005
Associate of Business - Fashion Marketing
THE ART INSTITUTE
Pittsburgh, PA03-1991
Skills
- Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment or independently
- Well-developed skills in prioritizing, decision making, time management and verbal/written skills
- Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective, and comprehensive service offerings
- Skilled in building community support, key coalitions, and strategic interagency partnerships Backed by solid credentials (LSW) and equal strengths in program, personnel, and clinical abilities
Certification
- Licensed Social Worker, State of Ohio, S. 0500817
- Licensed Master Social Worker, State of Maryland, 28465
- Certified Case Manager, Commission for Case Manager Certification, 4257203
Timeline
Clinical Care Coordinator
Fairfield County ADAMH Board
11.2022 - Current
Medical Case Manager/Social Worker
AMN Workforce Solutions
02.2022 - 11.2022
Crisis Team Leader/Project DAWN Coordinator
Fairfield Medical Center
02.2018 - 02.2022
Emergency Services Team leader
New Horizons Mental Health Services
04.2015 - 02.2018
Program Director
Consumer Support Services
09.2013 - 04.2015
Emergency Services Clinician
New Horizons Mental Health Services
04.2011 - 09.2013
Crisis Intervention Specialist/ Crisis Counselor
The Huckleberry House
08.2005 - 09.2012
Master of Science - Social Work
UNIVERSITY OF NEW ENGLAND
Bachelor of Science - Social Work
THE OHIO STATE UNIVERSITY
Associate of Business - Fashion Marketing
THE ART INSTITUTE
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