Jaime Casanova
Maximus
San Benito,TX
8
years of professional experience
Reliable and compassionate worker, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within the care plan.
Work History
Customer Service Representative
7 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
In-Store Team Member
1 Year 9 Months- Analyzed customer levels and planned resources according to needs.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
General Merchandiser
2 Years 6 Months- Handle Target store's inventory levels and product displays
- Completed efficient weekly pricing changes for general merchandise categories.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Set up regular promotional signage throughout the sales floor.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
Crew Member
6 Months- Took over 20 orders hourly, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Keep the food preparation area, equipment and utensils clean and sanitary.
Beach Attendant
2 Years 4 Months- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
Education
Diploma
Skills
MANAGEMENT
Ability to work independently in a fast-paced environment
Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment and independently
COMMUNICATION
Excellent written and verbal communication skills
LEADERSHIP
Display leadership traits appropriate to any situation given to me
Promote harmony and teamwork
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Customer Service Representative
Maximus
10.2024 - 05.2025Read More
In-Store Team Member
H-E-B
08.2022 - 05.2024Read More
General Merchandiser
Target
10.2019 - 04.2022Read More
Crew Member
Little Caesars
08.2019 - 02.2020Read More
Beach Attendant
Schlitterbahn
03.2017 - 07.2019Read More
Los Fresnos High School
Diploma
Read More