Dawn Goodwin Chik
Sacramento,CA
Summary
Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Department of Defense Education Activities
10.2023 - Current
- Follow established lesson plans, maintain classroom discipline, and ensure students are engaged
- Provide a safe and productive learning environment
- Communicate with staff and students effectively
- Provide classroom instruction, collect, and grade student work
Operations Associate
GoodRx
10.2020 - 06.2023
- Collaborated with internal and external cross-functional teams to ensure efficient and effective operational procedures
- Facilitated seamless integration of a newly acquired company, securing transition of data and operations
- Work closely with marketing teams to develop creative assets, co-branded partner micro-sites, and customer acquisition strategy
- Monitor and analyze key performance indicators to identify areas for improvement, implement process enhancements, and overall project health
- Coordinate and support project managers in planning, executing, and monitoring project activities to ensure timely completion
- Successfully onboarded 5 new pharmacy and retail programs to the GoodRx marketplace
- Managed daily operations for a program that carried ~400k total active subscribers; including provider support through Zendesk
Events & Entertainment Coordinator
Angel Of The Winds Casino Resort
11.2018 - 10.2020
- Managed event planning and execution, resulting in successful and well-attended events; averaging 10 events monthly
- Develop and implement sales strategies to attract and secure new clients for event bookings
- Prepare and present sales proposals, negotiate contracts, and close sales deals
- Collaborate cross functionally with all teams to ensure seamless execution of client requirements
- Meet or exceed sales targets and contribute to the overall revenue growth
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events
- Represented organization positively and professionally while hosting outreach booths at community events
- Managed the annual donations budget of approximately $30,000
Banquet Coordinator
Aviator's Restaurant & Catering
11.2017 - 11.2018
Leasing Specialist
Xchange Leasing
12.2016 - 12.2017
Education
Master's - International Marketing
Hult International Business School
San Francisco, CA01.2016
Bachelor of Arts - Legal Studies
University of California, Santa Cruz
Santa Cruz, CA01.2015
Skills
- Project and event management
- Cross-Functional team collaboration
- Client relations
- Provider support
- Reporting and documenting
- Organization and planning
- Process improvement
- Excellent communication
- Time management
- Deadline management
- Team and administrative support
Timeline
Substitute Teacher
Department of Defense Education Activities
10.2023 - Current
Operations Associate
GoodRx
10.2020 - 06.2023
Events & Entertainment Coordinator
Angel Of The Winds Casino Resort
11.2018 - 10.2020
Banquet Coordinator
Aviator's Restaurant & Catering
11.2017 - 11.2018
Leasing Specialist
Xchange Leasing
12.2016 - 12.2017
Master's - International Marketing
Hult International Business School
Bachelor of Arts - Legal Studies
University of California, Santa Cruz
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