Dawn G. Paige
Brooklyn
Summary
Registered Professional Nurse Seeking a Position that will utilize my experience while enhancing my professional growth.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Interim Administrator
Brookdale Hospital Medical centers Assisted Living Program
Brooklyn, NY
- Maintained Regulatory Requirements of operations including DOH reporting of Quarterly statistics, Facility Profiles for Emergency Management, Facilitated applications for the DOH sponsored Equal Grant and Enriched Housing to enhance and support resident services, I Participate in the monthly Resident council meetings to improve program operations. I also worked closely with property management to secure the facility and implement upgrades to unit furnishings, ALP environment and common areas.
- Coordinated patient admissions and discharges, ensuring compliance with regulatory standards.
- Managed scheduling for staff and resources to optimize operational efficiency.
- Facilitated communication between departments to enhance patient care coordination.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Conducted regular audits of documentation practices to ensure accuracy and compliance.
- Implemented process improvements that streamlined administrative workflows and reduced delays.
- Led initiatives to improve resident satisfaction through enhanced service delivery protocols.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Interim Director of Home Care
Brookdale Home Health Agency
Brooklyn, New York
- Supervised clinical operations of nurses and administrative staff, maintained staffing schedules, implemented supervisory field Visits, provided consumer outreach to home care patients, reviewed intake assessments, including OASIS submissions and maintained Policy and Procedures to adhere to regulatory requirements.
- Implemented quality assurance protocols to improve service consistency and compliance with industry standards.
- Analyzed operational metrics to identify areas for improvement and drive data-informed decision-making.
- Collaborated with interdisciplinary teams to optimize care plans and enhance patient satisfaction rates.
- Established partnerships with local healthcare providers to expand service offerings and community outreach initiatives.
- Oversaw regulatory compliance audits, ensuring adherence to state and federal health regulations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Registered Nurse
Oak Street Health Clinic
Brooklyn, NY
05.2024 - Current
- Administered patient care, including medication administration and monitoring vital signs.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Educated patients on health management, disease prevention, and wellness practices.
- Assisted in triaging patients based on clinical urgency and needs.
- Ensured compliance with healthcare regulations and quality standards through regular audits.
- Streamlined patient intake processes to enhance workflow efficiency and reduce wait times.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Staff Nurse
Mount Sinai Medical Center
New York, NY
04.1997 - 03.2023
- Staff nurse in the department of Emergency Medicine responsible for the delivery of direct patient care, medication administration/reconciliation, infusion therapy, blood collection, and administration, wound care, clinical documentation, patient transportation, and clinical
- Monitored patient vital signs and reported changes to medical staff.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Educated patients on health management and medication adherence.
- Assisted in developing nursing protocols to improve operational efficiency.
- Mentored junior nurses on best practices and clinical procedures.
- Led initiatives to streamline patient intake processes, reducing wait times.
- Implemented infection control measures, enhancing patient safety standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Head Nurse
Health and Hospitals Corporation
Brooklyn, NY
10.2023 - 05.2024
- Led nursing staff to deliver high-quality patient care and enhance operational efficiency.
- Developed and implemented patient care protocols to ensure compliance with health regulations.
- Mentored junior nurses, fostering professional development and improving team performance.
- Collaborated with multidisciplinary teams to optimize patient treatment plans and outcomes.
- Managed staffing schedules, ensuring adequate coverage and minimizing overtime costs.
- Conducted regular assessments of nursing practices, identifying areas for improvement and implementing solutions.
- Streamlined communication processes among departments to enhance coordination of patient services.
- Oversaw quality assurance initiatives, ensuring adherence to best practices in patient safety and care standards.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Evaluated staff performance regularly, identifying areas for growth and providing constructive feedback when necessary.
- Consistently met regulatory requirements through meticulous record-keeping and timely reporting of incidents.
- Built rapport with patients and family members to deliver exceptional care.
Hospice Case Manager
Metropolitan Jewish Health System (MJHS)
New York, NY
05.2022 - 06.2023
- Provided comprehensive case management services for Palliative care and Hospice patients. Developed care plans to support and enhance end of life care. Monitored medication therapy providing education to patients and families. Participated in weekly Interdisciplinary service planning and quarterly Quality Assurance goals. Ordered DME, medication and Oxygen for symptom management. Visited patients in the field supervising Home Health Aides bi-weekly. Lastly, Provided all primary care nursing services including Admitting, discharging, and re-certifying patients for program services.
- Conducted comprehensive assessments to determine patient needs and develop personalized care plans.
- Collaborated with interdisciplinary teams to ensure coordinated, holistic patient care delivery.
- Monitored patient progress and adjusted care plans based on ongoing evaluations and family feedback.
- Educated patients and families on hospice services, resources, and end-of-life options available.
- Advocated for patients' rights and preferences in treatment decisions through effective communication with healthcare providers.
- Implemented quality improvement initiatives to enhance service delivery and patient satisfaction outcomes.
- Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Actively participated in quality improvement initiatives aimed at enhancing overall hospice program effectiveness.
- Fostered strong relationships with community agencies to provide additional support services to hospice patients and their caregivers.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
- Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
- Evaluated the effectiveness of current patient care plans through regular reviews, identifying areas for improvement and adjusting interventions accordingly.
Infusion Nurse
Optum RX - United Health Group
Farmingdale, NY
05.2020 - 02.2022
- Provided Home infusion services to program participants. Managed all clinical care including Admitting, Discharging, access management for Intravenous therapy. Ordered all patients supplies such as medications and DME to comply with active physician orders.
- Monitored patient vitals and reactions during infusion procedures for safety.
- Collaborated with healthcare teams to develop individualized patient care plans.
- Educated patients on treatment processes, side effects, and self-care techniques.
- Maintained accurate documentation of patient treatment records and progress notes.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Advanced knowledge base through regular attendance at continuing education seminars related to infusion nursing practice standards and emerging treatment options.
- Ensured safety by adhering to infection control protocols and handling hazardous materials according to regulatory guidelines.
- Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
- Promoted continuity of care by working closely with physicians to update treatment plans based on changes in patient condition or response to therapy.
- Minimized discomfort during needle insertion by utilizing proper techniques and offering distraction methods as needed.
- Maintained safe and therapeutic medical environment and guided and directed members of health care team to encourage quality patient care.
Director of Patient Services/Case Manager
Brookdale Hospital Medical Centers Assisted Living Program
Brooklyn, NY
08.1997 - 04.2020
- Director of Clinical Operations for a 38 unit Assisted Living Facility, I provide direct supervision of clinical services to nursing and para professional employees. In my role as Director I maintain staffing and retention, I implement Policies and Procedures which guide clinical practice. I facilitate annual employee evaluations with employee feedback, and I am responsible for maintaining environmental standards of regulated codes, Additionally I manage food and nutrition services, therapeutic recreation, and participate quarterly in the Quality Assurance and Performance Improvement (QAPI) program through data reporting and recording of program metrics, and lastly I participate in the Emergency Management and preparedness program running safety drills to educate employees and residents.
- Developed and implemented patient care protocols to enhance service delivery standards.
- Oversaw staff training programs, improving team performance and patient satisfaction.
- Streamlined patient intake processes, reducing wait times and increasing operational efficiency.
- Collaborated with multidisciplinary teams to address complex patient needs effectively.
- Monitored compliance with healthcare regulations, ensuring quality and safety in service delivery.
- Analyzed patient feedback data to identify trends and inform service improvements.
- Led initiatives to optimize resource allocation, enhancing overall program sustainability.
- Fostered a culture of continuous improvement through regular staff evaluations and feedback sessions.
- Implemented data-driven decision-making processes, using analytics to guide strategic planning and operational improvements.
Director of Patient Services / Consultant Assisted Living Program
Jennings Hall
Brooklyn, NY
01.2011 - 10.2018
- Head of Clinical Operations responsible for employee staffing and retention, Staff development and training. UASNY Assessments and reporting, I facilitated the opening of the program on January 11, 2011. Additionally I participated in Pharmacy reviews and monthly medication reconciliation monitoring.
- Oversaw patient care initiatives to enhance service delivery and satisfaction.
- Developed and implemented strategic plans to optimize operational efficiency in patient services.
- Collaborated with interdisciplinary teams to streamline communication and improve patient outcomes.
- Mentored staff on best practices in patient management and service excellence.
- Analyzed data trends to identify areas for improvement in service quality and accessibility.
- Established protocols for compliance with healthcare regulations and standards.
- Facilitated training sessions to enhance team skills and knowledge in patient services procedures.
- Successfully navigated complex organizational changes while maintaining consistent levels of high-quality patient care.
- Cultivated partnerships with external stakeholders including healthcare institutions, insurance companies, and government agencies to enhance service offerings for patients.
Complaints Investigator
New York County Health Service Review Organization (NYCHSRO)
New York, NY
07.2006 - 08.2007
- Responsible for field investigations of complaints filed with the New York State Department of Health in the Metropolitan region by health care consumers and families. Investigations limited too Long Term Care Facilities. Travel required within the five boroughs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Medicare Case Manager
HealthFirst
New York, NY
04.2005 - 07.2006
- Medicare Case Manager responsible for authorizing member services for five lines of business, Hospital admissions, Ambulatory Care procedures, Home Care, Durable Medical Equipment, and Subacute Rehabilitation services, Provided community out reach to support member services.
- Coordinated services with healthcare providers to ensure comprehensive support.
- Monitored client progress and adjusted care strategies as needed.
- Facilitated communication between clients, families, and service teams.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Case Manager
Florence Nightingale Health Center
New York, NY
11.1999 - 04.2005
- Facility Closed in 2005
- Case Manager for Sub acute services within a Long Term Care Facility, I Provided weekly updates facilitated through multidisciplinary team meetings. Information obtained was provided to Managed Long Term Care Providers to determine member eligibility of rehabilitation health benefits. Served as a liaison between the facility and community to ensure resident services were continuous and on going.
- Supervised operations of a 560 bed Long term care facility. Responsible for the direct supervision of clinical services and residential care.
- Conducted comprehensive assessments to identify client needs and develop tailored care plans.
- Coordinated multidisciplinary team meetings to facilitate communication and enhance service delivery.
- Monitored client progress, adjusting care plans as necessary to ensure optimal outcomes.
- Educated clients on available resources and services to promote self-advocacy and empowerment.
- Collaborated with community organizations to strengthen referral networks and resource accessibility.
- Trained new staff on case management practices, enhancing team knowledge and efficiency.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Field Supervisor
Partners in Care
New York, NY
12.1997 - 08.1998
- I was responsible for certifying Home Health Aides (HHA) throughout the five boroughs. Observed their competencies in providing consumer assistance with, transfers, personal care, home making, social skills, and safety awareness.
- Trained new employees on best practices, fostering a culture of continuous learning and development.
- Collaborated with healthcare professionals to ensure seamless communication and coordination of care services.
- Monitored performance metrics, providing feedback to team members to drive accountability and growth.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Data Manager (Promotion non clinical student nurse)
Mount Sinai Medical Center
New York, NY
12.1981 - 10.1990
- Neoplastic Diseases in-put clinical data from patients undergoing medication drug trials to determine therapeutic effectiveness of research.
- Managed data integrity across multiple databases to ensure accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to analyze data trends, supporting evidence-based decision-making in patient care.
- Conducted regular audits of data systems, ensuring adherence to internal policies and external regulations consistently.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
Education
Master of Science - Nursing Leadership And Management
CAPELLA UNIVERSITY
Minneapolis, MN03.2026
Masters - Health Care Delivery Leadership
ICAHAN School of Medicine at Mount Sinai Medical Center
New York, NY06.2018
Masters - Health Administration
WALDEN UNIVERSITY
Minneapolis, MN10.2016
Baccalaureate of Science - Nursing
HEALTH SCIENCE CENTER at BROOKLYN, SUNY DOWNSTATE
Brooklyn, NY05.1994
Associate of Arts - undefined
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NY12.1990
Skills
- Micro Soft Word, Access, XL, Power Point, and Outlook
- Customer service
- Data entry
- Attention to detail
- Documentation and reporting
- Decision-making
- Team building and leadership
- Data confidentiality
- Team collaboration
- Document management
- Work Planning and Prioritization
- Scheduling
- Employee supervision
- Deadline adherence
- New hire onboarding
Affiliations
- Empire State Association of Assisted Living (ESAAL)
- National Society of Leadership and Success
- New York Nurses Association (NYSNA)
- New York State Health Facilities Association (NYSHFA) and New York State Center for Assisted Living (NYSCAL)
Certification
- Certification in Case Management from Malloy College
- Certification as a Legal Nurse Consultant
- FEMA Certification Emergency Management
- PRI/Screen Certified
- Surveyor Minimum Qualifications Test (SMQT) certified
Timeline
Registered Nurse
Oak Street Health Clinic
05.2024 - Current
Head Nurse
Health and Hospitals Corporation
10.2023 - 05.2024
Hospice Case Manager
Metropolitan Jewish Health System (MJHS)
05.2022 - 06.2023
Infusion Nurse
Optum RX - United Health Group
05.2020 - 02.2022
Director of Patient Services / Consultant Assisted Living Program
Jennings Hall
01.2011 - 10.2018
Complaints Investigator
New York County Health Service Review Organization (NYCHSRO)
07.2006 - 08.2007
Medicare Case Manager
HealthFirst
04.2005 - 07.2006
Case Manager
Florence Nightingale Health Center
11.1999 - 04.2005
Field Supervisor
Partners in Care
12.1997 - 08.1998
Director of Patient Services/Case Manager
Brookdale Hospital Medical Centers Assisted Living Program
08.1997 - 04.2020
Staff Nurse
Mount Sinai Medical Center
04.1997 - 03.2023
Data Manager (Promotion non clinical student nurse)
Mount Sinai Medical Center
12.1981 - 10.1990
Masters - Health Care Delivery Leadership
ICAHAN School of Medicine at Mount Sinai Medical Center
Masters - Health Administration
WALDEN UNIVERSITY
Baccalaureate of Science - Nursing
HEALTH SCIENCE CENTER at BROOKLYN, SUNY DOWNSTATE
Associate of Arts - undefined
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Interim Administrator
Brookdale Hospital Medical centers Assisted Living Program
Interim Director of Home Care
Brookdale Home Health Agency
Master of Science - Nursing Leadership And Management
CAPELLA UNIVERSITY