Dawn Gray
Woodbridge,VA
Summary
Dedicated and adaptable professional manager with 20 years experience. A positive, proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Wegmans
Bakery Manager
Woodbridge, VA
11.2020 - Current
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Asset Protection Manager
Burlington Coat Factory Distribution Center
Woodbridge, VA
10.2014 - 10.2020
- Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
- Implemented policies and procedures related to asset protection operations.
- Trained personnel on proper asset protection procedures and techniques.
- Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Participated in external law enforcement initiatives targeting organized retail crime rings.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Coordinated efforts between multiple locations when responding to large scale incidents involving assets or property damage.
- Assisted in the development of training materials for new hires related to asset protection topics.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Achieved decrease in incidents.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Researched and closed cases involving criminal activity.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Asset Protection Manager
Nordstrom
Woodbridge, VA
05.2005 - 08.2014
- Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
- Implemented policies and procedures related to asset protection operations.
- Trained personnel on proper asset protection procedures and techniques.
- Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Researched and closed cases involving criminal activity.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Apprehended trespassers and rule violators and removed from premises.
- Drafted and documented security procedures, policies and standards.
- Planned and launched policies and procedures to minimize asset losses.
- Accounted for store cash through daily tallies and frequent audits.
- Collaborated with law enforcement to resolve escalated situations.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Education
Associate of Science - Criminal Justice
Northern Virginia Community College
Woodbridge, VASkills
- Dependable and responsible
- Public speaking
- Task prioritization
- Project planning
- Attention to detail
- Time management
- Problem resolution
- Good Telephone Etiquette
- Conflict resolution
- Social perceptiveness
- Critical thinking
- Teamwork and collaboration
- Customer relations
- Recordkeeping
- CCTV proficient
- Training and developing LP team to make detentments and prosecute shoplifters in a safely manner
- Exexcutive Administration Assistant skills
- Friendly and approachable
- Hard worker and decidicted to my career
Timeline
Wegmans
Bakery Manager
11.2020 - Current
Asset Protection Manager
Burlington Coat Factory Distribution Center
10.2014 - 10.2020
Asset Protection Manager
Nordstrom
05.2005 - 08.2014
Associate of Science - Criminal Justice
Northern Virginia Community College