Open To Work
Dawn Grech
Summary
Dynamic Store Manager with a proven track record at Family Dollar, excelling in customer service and inventory management. Enhanced sales through innovative merchandising and staff training, fostering a high-performance team. Skilled in problem-solving and operations management, consistently improving customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Family Dollar
06.2021 - 01.2026
- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through precise tracking methods.
- Trained and mentored staff on sales techniques and operational procedures.
- Implemented promotional strategies to boost sales and enhance customer engagement.
- Conducted regular staff evaluations, fostering a high-performance team environment.
- Established strong vendor relationships to optimize product availability and pricing.
- Developed scheduling systems that improved labor efficiency and reduced costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Manager
Advance Auto Parts
01.2021 - 06.2021
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels, ensuring availability of high-demand products while minimizing excess stock.
- Implemented promotional strategies to enhance sales and improve customer engagement.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Collaborated with management to develop staff schedules that optimized labor costs and service levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Stocker
Home Depot
05.2019 - 02.2021
- Organized merchandise on sales floor to enhance product visibility and accessibility.
- Managed inventory levels through accurate stock replenishment and timely reporting.
- Collaborated with team members to optimize store layout for improved customer flow.
- Trained new employees on stocking procedures and safety protocols to ensure compliance.
- Assisted in seasonal merchandising initiatives, aligning displays with promotional strategies.
- Provided exceptional customer service by addressing product inquiries and locating items promptly.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Cashier
Shop N' Save
08.2016 - 11.2020
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced end-of-shift cash reports.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Implemented strategies to enhance checkout efficiency, reducing wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Montour High School
6 1988
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- POS systems
- Operations management
- Supply ordering
- Store displays
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$19/hr - $1000/hrTimeline
Store Manager
Family Dollar
06.2021 - 01.2026
Assistant Manager
Advance Auto Parts
01.2021 - 06.2021
Stocker
Home Depot
05.2019 - 02.2021
Cashier
Shop N' Save
08.2016 - 11.2020
High School Diploma -
Montour High School