Dawn Green
Hague,Virginia
Summary
Member Service Representative with over 26 years of experience with billing, collections, reviewing reports, and strong member service communication skills. Detail-oriented and able to learn new systems quickly and efficiently to ensure processing of meter data and member billing in an accurate and timely manner using MDM and CIS systems.
Overview
28
28
years of professional experience
Work History
Member Service Representative
Northern Neck Electric Cooperative
Warsaw, Virginia
07.2010 - Current
- Review all billing cycle reports for inaccuracies, research and resolve issues.
- Process service cutoffs during supervisory absence.
- Provide training to new staff on member service processes and procedures.
- Prepare director's reports monthly.
- Review balance transfers weekly.
- Run monthly load management reports.
- Answer incoming calls and assist with account inquiries and account updates.
- Work with team members to enhance member service procedures and resolve member concerns.
- Resolve billing disputes and address member concerns in a prompt and professional manner.
- Process requests for new services, transfer of services, disconnects and reconnects.
- Coordinate with other departments to resolve day to day discrepancies.
- Maintain accurate records of accounts using contract tracking.
- Engage in community events.
- Executed cashier duties, handled daily mail, and prepared deposits.
Deputy Treasurer
Westmoreland County
Montross, Virginia
01.1999 - 06.2010
- Performed administrative duties in the absence of the Treasurer.
- Planned and organized daily work routine and established priorities.
- Supported coworkers and assisted them in researching and solving problems.
- Assisted customers by processing payments of personal property, real estate, state and estimated income taxes, and utility bills.
- Answered calls and provided information and referred inquiries to the appropriate departments.
- Processed mail, and revenue from other departments, and kept an accurate record of secured funds.
- Reconciled monthly bank statements.
- Assisted in running, sorting and preparation of tax bills, and delinquent notices.
- Searched county, Department of Motor Vehicles, Department of Taxation and Virginia Employment records prior to lien placement.
- Prepared tax liens and placed Department of Motor Vehicle stops on vehicle renewal registrations.
- Engaged in seminars to enhance knowledge and skills related to the job.
Education
High School Diploma -
Washington And Lee High School
Montross, VA06-1997
Some College (No Degree) - Business
Rappahannock Community College
Warsaw, VASkills
- Member Services
- Billing support
- Effective communication skills
- Organization
- Account research
- Attention to detail
- Problem solving
- Decision making
Timeline
Member Service Representative
Northern Neck Electric Cooperative
07.2010 - Current
Deputy Treasurer
Westmoreland County
01.1999 - 06.2010
High School Diploma -
Washington And Lee High School
Some College (No Degree) - Business
Rappahannock Community College