Dayami Cooper
Hialeah Gardens,FL
Summary
Experienced Clinical Service Representative with background in facilitating patient coordination and communication between medical staff. Possess strong interpersonal skills, adept at handling sensitive information while maintaining patient confidentiality. Notable for improving patient satisfaction by enhancing service delivery methods. Skilled in implementing procedures that align with clinical guidelines and ensuring compliance to healthcare regulations.
Overview
12
12
years of professional experience
Work History
Clinical Service Representative
UF Hialeah dental center
Hialeah, FL
10.2017 - Current
- Front Desk, Scheduling appointments, Calling to confirm appointment, Patient Registration, Insurance Verification, Closing end of day
Order Processing Specialist
BulletLine
Hialeah, FL
- Current
- Revising in house orders, Making contact with customer should we need additional information, Processing orders
Universal Advocate
Altegra Health
04.2014 - 02.2016
- Made both outbound and received inbound calls on a daily basis, Handled a call volume average 70-100 calls daily, Screened and assisted Medicare beneficiaries for community programs in their local areas (Including, but not limited to: paper applications, online applications, phone interviews, & conference calls to sponsors), Selected Medicare beneficiaries for Medicare savings programs & social security government programs
- Offered community programs to Medicare members, Community program assistance, Low Income Subsidy submission via SS website, Assisted member with Medicaid application, Met all QA and production monthly goals
Shift Manager
Checkers Drive-in
07.2012 - 10.2013
- Ran & Supervised designated shifts, Responsible for opening and closing the store daily, Counted & stocked inventory daily, Deposited money into bank account, Greeted clients and provided exponential customer service, Took orders both in person and via drive-through window
Education
Continuting Educatuion - Medical Assisting
South Florida Institute of Technology
Miami, FL05-2022
High School Diploma -
Barbara Goleman Senior High
01.2008
Undecided -
Miami Dade
Miami, FLSkills
- Microsoft Windows XP
- Microsoft Office XP (Word, Excel, PowerPoint, Access, Outlook)
- Bilingual - Fluent in both Spanish & English (can read and write)
- Call Center
- Member Services
- Customer Service
- Inbound
- Outbound
- Healthcare
- Medicare
- Medicaid
- Organizational skills
- Analysis skills
- Communication skills
- Client services
- Dealership experience
- Sales
- Human resources
- Calendar management
- WordPress
- Google Docs
- Customer service
- Computer skills
- Typing
- Phone etiquette
- Accounting
- Microsoft Excel
- Financial services
- Microsoft Office
Bilingual
Spanish and English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clinical Service Representative
UF Hialeah dental center
10.2017 - Current
Universal Advocate
Altegra Health
04.2014 - 02.2016
Shift Manager
Checkers Drive-in
07.2012 - 10.2013
Order Processing Specialist
BulletLine
- Current
Continuting Educatuion - Medical Assisting
South Florida Institute of Technology
High School Diploma -
Barbara Goleman Senior High
Undecided -
Miami Dade
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