LaTrina Conner
Mobile,AL
Overview
10
10
years of professional experience
Work History
IT Service Desk Specialist
Progressive Insurance
01.2022 - Current
- Provide first tier technical support by directly responding to customer requests
- Chose to participate in the sit in program to help mentor potential technicians
- Identify IT productivity issues and provide troubleshooting, leveraging knowledge management practices, with the goal of remediating
- Participate as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management
Specialist/Interim Project Manager
Intrado
01.2017 - 03.2021
- Served as project manager for a small-scale projects, which included implementation projects, application configuration, client training or other requests of varying complexity that would require a short-term project plan
- Gathered client requirements and recommended configurations based on client needs and best practices, communicating these requirements and expectations to a variety of audiences
- Coordinated setup of new applications and performing technical tasks to complete the application configuration
- Trained the client to ensure solution design meet expectations and functionality was understood
Desktop Support Associate
Alorica
09.2014 - 01.2017
- Maintained Active Directory User Permission and folder access for client security protocol for 1158 users
- Installed and imaged computers and all software using Symantec Altiris
- DBan 100 computers to remove all vendor software
Education
Diploma - Business Administration
Virginia College
06.2018
Certificate of Completion - HIPPA Compliance, Understanding Process Flow Maps, Security Awareness, Meaningful Use
12.2016
Technical Diploma - Computer Networking
Virginia College
Mobile06.2016
Skills
- TCP/IP configuration
- Wins/DNS setting
- Microsoft Server Active Directory 2000-2008
- Microsoft Windows XP
- Microsoft Windows Pro 10
- Network design using CAT5
- Fiber optics
- Wireless configuration
- Microsoft Office 03/365 Suite installs
- Configuration of Outlook
- Cisco routers/switch configuration
- Process Maps
Timeline
IT Service Desk Specialist
Progressive Insurance
01.2022 - Current
Specialist/Interim Project Manager
Intrado
01.2017 - 03.2021
Desktop Support Associate
Alorica
09.2014 - 01.2017
Diploma - Business Administration
Virginia College
Certificate of Completion - HIPPA Compliance, Understanding Process Flow Maps, Security Awareness, Meaningful Use
Technical Diploma - Computer Networking
Virginia College
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