DAWN GREGORY
Toll Brothers
Scottsdale,AZ
1
Certification
24
years of professional experience
Driven Area Sales Manager with 5+ years of management experience. Possess strong competitive sales drive, adaptability, and perseverance. Well-honed listening skills and problem-solving attitude enable uncovering customer needs and overcoming objections to close sales and achieve goals. Successfully motivated and developed sales teams in results-driven, customer-focused environments, maintaining a positive attitude towards achievement. Natural leader with relationship- and team-building expertise devoted to developing staff members, acquiring new customers and closing valuable sales deals.
Work History
Online Sales Consultant
7 Years 9 Months- Spearheaded appointment setting initiatives to generate traffic, increasing lead conversion rates by 30%.
- Qualified leads and coordinated customer visits, ensuring seamless handoff to onsite sales teams.
- Utilized communication tools such as phone, email, and texting to engage leads across multiple
channels. - Managed a digital library of product information, enhancing customer engagement and sales team
resources. - Conducted regular site visits to all communities, gaining firsthand knowledge of unique selling propositions.
- Prepared and presented detailed project review forms and weekly sales insights to optimize sales strategies.
- Attended and contributed to sales, marketing, and community start-up meetings, enhancing cross-departmental collaboration.
Team Lead, New Home Advisor
5 Years 9 Months- Served as the primary contact for all Shea Family and Trilogy Active Lifestyle Communities nationwide.
- Managed a substantial lead bank, creating customized sales processes that improved customer engagement.
- Supported sales divisions with Salesforce queries, enhancing operational efficiency.
- Developed and implemented training programs for new team members, boosting team skills and performance.
- Monitored team calls and provided constructive feedback, fostering an environment of continuous improvement.
- Assisted in the creation of lead follow-up programs, optimizing customer relationship management efforts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Assistant General Manager
4 Months- Drove new business initiatives, significantly increasing spa and salon sales.
- Assisted in managing daily operations, ensuring exceptional guest service and operational efficiency.
- Leading clinic staff to achieve financial, operational and customer service goals. To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
- Led staff training and development, aligning team efforts with financial and customer service goals.
- Provided detailed business performance reports, aiding in strategic decision-making.
Client Service Manager
2 Months- Defined and tracked performance metrics, setting monthly objectives to meet business goals.
- Provided training and mentorship, enhancing team capabilities and service quality.
- Managed daily sales and customer service operations, ensuring alignment with company objectives.
Call Center Supervisor
3 Years 3 Months- Oversaw call center operations, implementing performance monitoring to ensure high service standards.
- Recruited and trained Customer Service Representatives, fostering a skilled and responsive team.
- Utilized call management systems to monitor and adjust team and individual performances.
Realtor/ Broker Associate
8 Months- Coordinated real estate transactions, ensuring smooth client experiences and minimizing transaction delays.
- Built and maintained client relationships, enhancing customer satisfaction and retention.
- Streamlined contract negotiations, ensuring clarity and efficiency in transaction processes.
Sales Manager /the Residences at Penterra Plaza
4 Years 11 Months- Led sales team operations, including hiring, training, and performance management.
- Developed and implemented sales strategies that consistently met or exceeded sales targets.
- Coordinated marketing activities, aligning sales efforts with broader promotional and advertising campaigns.
- Maintain sales results by counseling and directing employees, plan, monitor and appraise job results to obtain maximum sales volume.
Education
Bachelor of Arts
Skills
Performance Tracking
Teamwork and Collaboration
Problem-solving abilities
Effective Communication
Organizational Skills
Salesforce
Task Prioritization
Certification
Licensed Real Estate Agent-Arizona.
Arizona School of Real Estate & Business, Phoenix, AZ 2013
Licensed Real Estate Agent-California.
Kaplan Real Estate Education, Walnut, CA 2014
Timeline
Online Sales Consultant
Toll Brothers
11.2018 - CurrentRead More
Team Lead, New Home Advisor
Shea Homes
02.2013 - 11.2018Read More
Assistant General Manager
Elizabeth Arden Red Door Spa
07.2012 - 11.2012Read More
Client Service Manager
Trivedi Master Wellness
04.2012 - 06.2012Read More
Call Center Supervisor
Southwest Network, Inc
01.2009 - 04.2012Read More
Realtor/ Broker Associate
Re/Max Southeast, Inc
01.2008 - 09.2008Read More
Sales Manager /the Residences at Penterra Plaza
York Management, Inc
02.2003 - 01.2008Read More
Arizona State University
Bachelor of Arts
Read More