Erica Ayala
Palmetto,FL
Summary
Goal-oriented Online Sales Consultant, manages incoming sales inquiries and customer service requests via phone, email and social channels and converts into maximum revenue transactions. Self-starter with proven success in goal-oriented, disciplined environment. Excellent operational, time management and project management skills to create framework to achieve online sales objectives.
Overview
20
20
years of professional experience
Work History
Online Sales Consultant
Neal Communities
11.2021 - Current
- Increased online sales by implementing targeted marketing strategies and optimizing product listings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Developed comprehensive knowledge of products, enabling effective recommendations for customers based on their needs and preferences.
- Collaborated with cross-functional teams to optimize website content and improve overall user experience.
- Corresponded with online customers to address questions or inquires about to be built homes, inventory, or financing.
Internet Advisor
David Weekley Homes
01.2019 - 10.2021
- Responsible for sales in three markets by answering questions and eliciting information from prospective clients
- Prompt and professional follow up
- Handling all email, phone and other inquiries received from potential clients
- Engage with all forms of social media and curate content
- Current, accurate and comprehensive product knowledge
- Work closely with On-Site Sales Consultants to best determine client’s needs.
New Home Sales Consultant
US Homes | Lennar
01.2004 - 02.2007
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Delivered engaging presentations to showcase home features and benefits, resulting in higher conversion rates.
- Collaborated with builders and designers to ensure timely completion of quality homes for client satisfaction.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
Education
Real Estate Broker or Sales | Salesperson (Current) -
Bob Houge School of Real Estate
Sarasota, FLAssociates of Science A.S. in Radiologic Technology RT (R) (CT) -
Everglades University
Sarasota, FL01.2013
Skills
- Salesforce
- Inventory Monitoring
- Performance Tracking
- Webtrends
- Sales strategy development
- Online sales tools
- Cross-selling strategies
- Cold-calling
- Social media expertise
- Digital marketing knowledge
References
Furnished Upon Request
Timeline
Online Sales Consultant
Neal Communities
11.2021 - Current
Internet Advisor
David Weekley Homes
01.2019 - 10.2021
New Home Sales Consultant
US Homes | Lennar
01.2004 - 02.2007
Real Estate Broker or Sales | Salesperson (Current) -
Bob Houge School of Real Estate
Associates of Science A.S. in Radiologic Technology RT (R) (CT) -
Everglades University
Similar Profiles
Blake HoldwickBlake Holdwick
Assistant Construction Manager at Neal Communities'Assistant Construction Manager at Neal Communities'
Anna ZavalaAnna Zavala
Listing Coordinator at Neal & Neal TeamListing Coordinator at Neal & Neal Team
Hanna KimmellHanna Kimmell
Assistant Managing Bartender at Neal And PamsAssistant Managing Bartender at Neal And Pams