Laura Dale
Howell,MI
Summary
Prosperous Sales with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Online Sales Consultant
Covenant Electronics Recycling
11.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Improved online sales conversion rates by 80% while fostering amazing customer experiences.
Remote Sales Representative
Mercy B4 Grace LLC
11.2022 - 10.2024
- Presented product demonstrations tailored to client needs, resulting in increased conversion rates.
- Cultivated relationships with key clients, enhancing customer loyalty and satisfaction.
- Developed strategic sales plans to penetrate new markets and expand client base.
- Conducted market research to identify trends, customer preferences, and competitive landscape for informed decision-making.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Maximized revenue potential by identifying upsell opportunities within existing client base
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Remote Contact with customers to maximize product sales
- Implemented effective follow-up strategies, improving lead conversion rates significantly.
Online Sales Representative
Grace Technology LLC
06.2016 - 11.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed customer service inquiries for customer satisfaction.
Education
Bachelor of Science - Marketing
Eastern Michigan University
Ypsilanti, MI06.2002
Skills
- Sales management
- Effective negotiation
- Salesforce
- Online sales tools
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Self motivation
Timeline
Online Sales Consultant
Covenant Electronics Recycling
11.2024 - Current
Remote Sales Representative
Mercy B4 Grace LLC
11.2022 - 10.2024
Online Sales Representative
Grace Technology LLC
06.2016 - 11.2022
Bachelor of Science - Marketing
Eastern Michigan University