Dawn Hann

• Communicated with members about treatment needs and follow-up steps.
• Monitored client progress through regular follow-up contacts.
• Identified barriers to client success and developed strategies to overcome them.
• Referred members to community resources and support services.
• Reviewed patient records to support case management decisions.

• Prioritized urgent calls and routed patients to appropriate care.
• Assessed patient symptoms for Keystone Health Center telephone triage.
• Monitored patient complaints and escalated critical concerns promptly.
• Documented triage notes in Keystone Health Center medical records.
• Coordinated appointments with Keystone Health Center providers and clinics.
• Communicated care updates to physicians and nursing staff.

• Oversaw daily home health operations across multiple office locations in 2 states, ensuring compliance and quality care.
• Directly supervised Clinical Supervisors and Schedulers
• Assisted Clinical Supervisors in enhancing staff productivity, improving patient outcomes, and managing census levels across office locations.
• Collaborated with Medical Records, Intake, Billing, and Quality departments to streamline operations and optimize billing accuracy.
• Worked closely with Purchasing Agent to review medical supplies to be as cost efficient as possible
• While in this role, I covered several vacant positions: Clinical Supervisor, Therapy Supervisor, and Quality Supervisor

• Delivered ongoing training to all staff on oasis assessments, home health regulations, and documentation practices to support skilled needs and homebound status
• Conducted annual clinical skills assessments for all staff to ensure competence
• Monitored CPR compliance for all staff and coordinated timely renewals
• Delivered training sessions on EMR system functionality
• Developed and coordinated new employee orientation schedules

• Reviewed clinical documentation to validate Oasis responses from clinical staff, enhancing compliance and quality.
• Educated clinical staff on Oasis requirements and supporting documentation; improving overall documentation practices.
• Reviewed and submitted Oasis documentation to SHP, ensuring accuracy in a fully remote position.
• Ended position after brief tenure at company shortly after starting with the company, which led to the outsourcing of the entire department.

• Supervised and supported nursing staff in one office location, overseeing 40+ nurses
• Conducted supervisory field visits to assess competency and provide support.
• Developed daily schedules for nursing staff, ensuring coverage for holidays, weekends, and on-call shifts.
• Followed up on complaints, incidents, and resolutions, including reporting to DOH if indicated
• Assessed and prioritized incoming phone calls for home health services.d a high volume of incoming phone calls for home health from patients, providers, and DME companies

Delivered skilled nursing care to patients, providing after-hours support to address urgent situations

Conducted Oasis assessments, performed medication reconciliations, and educated patients on medications, disease processes, and home safety practices

Provided skilled nursing care including IVs, PICC line management, mediport maintenance, chemotherapy administration, wound care, blood draws, and comprehensive assessments.

Provided personal care to assigned patients, ensuring comfort and support for daily activities