Dawn Hare

Work History

Daggert Financial

11.2020 - 03.2023

Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready for 20 clients.
Input financial data and produced reports using Quickbooks Online and Desktop.
Communicated with clients by phone, email, and text to collect information.

Eye Care Of Edenton OD

03.2007 - 08.2014

Investigated and processed claims swiftly to keep customers satisfied.
Obtained underwriting approval by completing application for coverage.
Utilized CRM software to manage client relationships.
Maintained confidentiality of patient finances, records, and health statuses.
Utilized Officemate to document and track customer account details.
Maintained high standards of customer service by building relationships with clients.
Processed eligibility and benefits verification and authorization requests.
Followed up on denials, late payments, extensions and other special circumstances.
Responded to customer calls swiftly to resolve issues and answer questions.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Prepared and reviewed insurance applications to verify compliance with regulations.
Resolved discrepancies in insurance payments by collaborating with carriers.

A.F. Downum, Jr. O.D. P.A.

03.1994 - 04.2007

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained computer and physical filing systems.
Managed office operations while scheduling appointments for doctor.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Resolved discrepancies in insurance payments by collaborating with carriers.
Maintained high standards of customer service by building relationships with clients.
Followed up on denials, late payments, extensions and other special circumstances.
Created, maintained and updated filing systems for paper and electronic documents.
Maintained confidentiality of patient finances, records, and health statuses.
Utilized RLYSYS practice software to keep inventory and patient records up to date.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Processed eligibility and benefits verification and authorization requests.
Managed compliance to keep organization operating within legal and regulatory guidelines.

Take 2 Video

01.1990 - 12.1994

Prepared bank deposits and handled business sales, returns and transaction reports.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Put together realistic budgets based upon costs and fees for successfully operating business.
Maintained VHS Videos for rent. 3000 in number.
Supplied 25 stores, rural, with 50 to 250 videos rotated bi-weekly. Supplied rental forms.