Dawn Heller

• Documented, maintained and tracked prospective student applications.
• Supported students with filling out college application forms.
• Assisted students in career planning and provided scholarship facilities to deserving students.
• Improved relationships with multiple university departments to assure student success.
• Received incoming calls from potential students and provided detailed information about institution.
• Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
• Responded to requests for information about [Type] enrollment process.
• Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
• Organized recruitment and admission events for prospective students.
• Stayed up to date on school policies and diverse program requirements.
• Processed admissions applications and transcript requests to facilitate student enrollment.
• Assisted students in understanding academic application processes, admissions requirements and financial aid options.
• Maintained accurate and complete student records required by laws, district policies and administrative regulations.
• Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
• Referred students to degree programs based on interests, aptitudes or educational assessments.
• Provided crisis intervention to students dealing with difficult situations at school.
• Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.

• Answered customer questions, shared product knowledge and researched pricing and availability.
• Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Presented quotations with clear pricing information and deliverables specifications.
• Highlighted target products with eye-catching signs, displays and shelf positions.
• Fostered strong relationships with customers and strategic associates to elevate brand awareness.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Enhanced sales by implementing merchandising and promotional improvements.
• Monitored security zones to uphold effective store protection procedures.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Cultivated environment focused on customer satisfaction and unparalleled support.

• Provided information about class options, educational materials and available services for client accounts in the top rated universities in the USA.
• Completed and processed applications for enrollment.
• Managed and updated student records.
• Used variety of communication methods to contact applicants, including social media, text and telephone calls.
• Communicated program policies and enforced each.
• Assisted students with filling out and submitting applications for admission.
• Developed and implemented successful scripts and call flows for consistent approach.
• Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
• Counseled students in career planning, job placement, and academic goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved customer satisfaction by finding creative solutions to problems.
• Maintained updated system knowledge through Salesforce.

• Maintained current store, product and promotional knowledge to drive consistent sales
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions
• Measured customers to accurately size pieces for customer body dimensions
• Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances
• Consulted with customers to understand needs, define expectations and discuss budgets for pieces
• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Collaborated with university accounts and students to initiate and complete the enrollment process. This required understanding and navigating multiple databases and requirements for each university.

Had to process and qualify all perspective students along with maintaining deadlines and admissions paperwork for each semester.

Maintained high ethical and customer service for both the university and the student.

• PURDUE UNIVERSITY GLOBAL-Admissions Advisor and Executive Team Special Project Member, I assist qualified potential students through the admissions process in an efficient, professional and supportive manner
• Qualifying the student for the right degree program or certification program that matches their career goal
• Providing accurate information regarding Purdue University Global degree programs, enabling the potential student to make the best possible choice of study with Purdue University Global
• Developed and maintained effective frameworks, standards and requirements
• Provided feedback on individual actions, behaviors and verbal responses
• Provided continuous evaluation of program operations as compared with established mission and set parameters

• Selected as a seasoned sales professional for Diamonds International, Inc. to represent the company in a new venture with Walt Disney Corporation in Orlando Florida. This new venture, the first official mainland store for Diamonds International, Inc.,after many successful years as a Premier Diamond Jewelry Store and Site Holder throughout the Carribean, Mexico and Alaska. This new store established a partnership with the Walt Disney Corporation which developed the theme,  Luxury of Time by Diamonds International, Inc.
• My duties involved intensive training in luxury watches and  fine jewelry. 
• Besides knowledge of  fine jewelry my duties involved first class sales, customer clienteling, the blending of first class customer service with the two corporations Walt Disney and Diamonds International.
• Merchandising of  fine jewelry and luxury watches in showcases and window displays.
• Event planning and Holiday décor design and implementation of the  store within the Walt Disney guidelines.
• Assisting the general manager in marketing and store promotions along with being proactive in setting up the store for it's Grand Opening.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Successfully led key projects which resulted in a positive outcome.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Represented the Premier Diamond Jewelry Store and Site Holder of the Carribean as a sales professional.
• Responsible for meeting projected sales goals and merchandising multi-million dollar designer jewelry showcases.
• Assist in special events at the store for a variety of International Cruise Lines and Shopping Guides.
• Promoted branding initiatives by implementing effective marketing and PR campaigns.
• Developed long-term rapport with clients to cultivate loyalty.
• Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.
• Created and set up presentations at trade shows, fairs, and community events to showcase company.

• Responsible for opening and closing multi-million dollar store and maintaining daily operations for fine jewelry mogul, recently purchased by SIGNET CORPORATION in February 2014.
• Day to day operations include banking, monitoring of product, staff, databases, clientele, shipping and receiving and professional working knowledge of diamonds and fine jewelry.
• Responsible for monitoring daily sales and vendor relationships.

• Assisted where needed on the retail floor.
• Maintaining merchandise from a pre-established floorplan.
• Merchandising showcases.
• Clientele database.
• Inventory control.

• Sales Professional for Fine and Exquisite Jewelry Gems which has an international clientele with luxury cruise liners in  Alaska.
• Responsible for meeting sales goals individually as well as collectively partnering with fellow sales team members to give exceptional service and meeting sales goals for three stores in the  Alaska.

• Responsible for Merchandising the displays for the Ralph Lauren Fashion Line.
• Establishing new clients and presenting the line in a clean stylish manner in conjunction with exceptional customer service along with meeting the requirements of the Lauren style manual and the Macy's visual department.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully led key projects which resulted in positive outcome with celebrity interaction.

• Responsibly maintain a client database engaging clients in the Bloomingdales shopping experience with all designers throughout the store.
• Executed sales strategies to reach goals up to $500,000.
• Merchandising and maintaining the Ralph Lauren shop within Bloomingdales with standards required by both companies.
• Reponsibilites involved expert customer service skills along with knowing the Lauren, Lauren Petite, Lauren Dresses and LRL Jeans Brand of Fashion.

• Responsible for designing Jewelry showcases, maintaining customer service data for Jewelry Department, Weekly freight reports, monthly corporate reports and shrink management.
• Training of part-time associates for the jewelry department and multi-task operations throughout the store.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Stocked and maintained jewelry inventory.
• Provided onsite training.

• As a Cablevision customer service representative I was responsible for providing general technical and troubleshooting support, billing and dispute support,payment taking, change of service request,disconnects/reconnects and appointment verification.These responsibilities require the consistent delivery of high levels of customer satisfaction and require up-todate knowledge of Cablevision practices and policies.

• Provided comprehensive day care services that accommodated 30 children and 10 employees.
• Duties included the day-to-day administration and business management procedures for both staff and clientele.Maintaining confidential records ensuring full compliance with federal and state local regulations to provide maximum safety, health and welfare for the children and their families.
• Awarded community block grant from Jersey City in 1999 awarded State of New Jersey contracts for the Abbott Program for Preschool Children successfully grew the business from $25k per year to $300k per year received letter of commendation from the Mayor of Jersey City on behalf of the entire community.
• Developed the organization's mission and vision statements that would be utilized by all employees.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.