Dawn Henderson
Bohemia,NY
Summary
Dynamic Time and Labor Support Specialist with a proven track record at Paypro Corporation, enhancing customer satisfaction through expert resolution of complex inquiries and efficient payroll processing. Excelled in customer service and Office 365, significantly optimizing internal workflows. Skilled in remote support and customer relationship management, consistently delivering clear, concise communication and training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Time and Labor Support Specialist
Paypro Corporation`
01.2019 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Provide assistance and "troubleshooting" to timekeepers, and administration regarding coding of hours worked, leave taken,submission of timekeeping data via UKG Ready programming, pursuant to all policies, rules,regulations, and laws.
- created user guides for administration and staff.
- provide training sessions virtually via Microsoft Teams
Payroll Specialist
Associated Human Capitol Management
09.2018 - 12.2018
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Associates - Business Administration
Suffolk County Community College
Selden, NYSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Proficient in Office 365
Certification
Certified UKG Ready Advance Schedule specialist.
Languages
English
Native or Bilingual
Timeline
Time and Labor Support Specialist
Paypro Corporation`
01.2019 - Current
Payroll Specialist
Associated Human Capitol Management
09.2018 - 12.2018
Associates - Business Administration
Suffolk County Community College
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