Amanda Aguero
McLane Company
Lakewood,WA
10
years of professional experience
Hardworking and highly Energetic Performer. 8 years of working in customer service. In addition to 3 years working in office admin. Giving nothing less of dedication, pure intention and disciplined work. Passionate job seeker eager to conquer yet another opportunity thrown my way.
Work History
SR Time and Labor Specialist
1 Year 8 Months- Process employee time and labor updates with accurate data entry and consistent record maintenance.
- Maintain organized files for incentive records, correspondence, and supporting documentation.
- Entered employee incentive information accurately into tracking systems and updated records as changes occurred.
- Assisted coworkers with questions about incentive entries and explained process steps clearly.
- Tracked recurring issues in incentive records and escalated unusual cases for prompt review.
- Support payroll readiness by fixing unmatched times before pay period ends.
- Assisted supervisors with observations ensuring teammates are following SOP's
- Coordinate with operations teams to resolve timekeeping discrepancies and labor exceptions.
Office Admin
11 Months- Process numerous orders per day while balancing order entry, inventory checks, and will call customer requests.
- Streamline office workflows by organizing supplies, filing records, and maintaining a consistent administrative process.
- Support staff with daily administrative needs, including phones, email correspondence, and general office coordination.
- Reduce data entry errors by using a thorough proofreading process before submission.
- Maintain calm, helpful service during stressful interactions to support a positive customer experience.
- Assist with employee onboarding while supporting team leadership and incentive tracking tasks.
Delivery Truck Driver
1 Year 1 Month- Operated hand trucks and carts to load and unload vehicles while maintaining tight delivery timetables.
- Followed driving regulations and safety procedures to support consistent, incident-free route execution.
- Delivered 100 stops and 400+ packages a day while meeting scheduled business pickup times.
- Memorized addresses across a 100-business route to improve repeat delivery efficiency.
- Provided strong customer service to support satisfaction and repeat business.
Manager
2 Years 5 Months- Maintained a professional, organized, and safe environment for employees and patrons.
- Motivated employees to stay productive and engaged through daily oversight and direct coaching.
- Monitored daily activities to maximize performance and guide team members through on-the-job mentoring.
- Resolved staff conflicts by listening to concerns and finding practical middle ground.
- Recruited, interviewed, and hired employees, then ran mentoring and employee onboarding to support positive feedback and engagement. Used email correspondence, office administration, Excel work, and employee incentive tracking as needed.
Server
1 Year 3 Months- Upsold appetizers and mixed drinks to strengthen sales while matching recommendations to each guest's taste and interest.
- Applied menu knowledge and flavor details to guide guests toward informed personal choices.
- Processed orders, managed bills, and handled complimentary items using the POS system.
- Followed local alcohol laws while serving spirits and keeping restaurant service compliant.
- Coordinated closely with kitchen staff to keep orders moving efficiently and support positive guest experiences.
Server
2 Years 4 Months- Set a positive first impression for incoming guests and maintained a welcoming tone throughout each dining experience.
- Explained menu items and flavors clearly, helping guests choose meals based on taste and personal preference.
- Maintained high energy and steady awareness while supporting private events and busy service periods.
- Checked tables beyond assigned sections, making sure guests received refills and that meals felt complete and cared for.
- Completed inventory for food, drinks, and tableware, supporting smooth day-to-day restaurant operations.
Education
High School Diploma
Skills
Customer service
Office administration
Email correspondence
Team leadership
Conflict resolution
Order entry
Production management
Data entry
Excel work
Employee incentive tracking
Accomplishments
- "Lived in restaurant" award.
- Top 5 in sales.
- Silver medalist for Wrestling
Timeline
SR Time and Labor Specialist
McLane Company
01.2025 - CurrentRead More
Office Admin
Custom Bilt Metals
01.2024 - 12.2024Read More
Delivery Truck Driver
Fedex
12.2022 - 01.2024Read More
Manager
BBQ PETES
06.2020 - 11.2022Read More
Server
Emerald Queen Casino
02.2019 - 05.2020Read More
Server
Crust Pizzeria Napoletana - Guam Pizza & Pasta Restaurant
09.2016 - 01.2019Read More
Tiyan High School
High School Diploma
Read More