DAWN HERMAN
East Brunswick,NJ
Summary
Strategic marketing and sales professional with expertise in advertising services, sales coordination, and fundraising support. Strong in client relationship management, campaign coordination, and translating customer needs into actionable outcomes. Experienced with QuickBooks, CRM platforms, and Microsoft Office, consistently driving complex projects to successful completion.
Overview
7
7
years of post-secondary education
25
25
years of professional experience
Work History
Sales Coordinator
Coilhose Pneumatics
12.2024 - Current
- Coordinated sales orders and client accounts as primary point of contact from quote through fulfillment, ensuring seamless customer experience.
- Partner with the sales team to process quotes, track order status, and resolve account issues, keeping deals moving toward close.
- Communicated with vendors and internal departments to facilitate accurate, on-time order processing and delivery, enhancing client satisfaction.
- Maintain CRM and account records, supporting sales reporting and pipeline visibility.
Customer Account Manager
Strato Inc
Piscataway, NJ
01.2023 - 12.2024
- Managed customer accounts, processed orders, and resolved inquiries to enhance customer satisfaction and retention.
- Collaborated with internal teams to achieve corporate sales goals and ensure customer satisfaction.
- Created and processed invoices, credit memos, and payments, ensuring data accuracy to support timely transactions.
- Led administrative projects for Sales and Marketing, delivering reporting and data management support to improve operational efficiency.
Sales/Customer Service Representative
Kings Cages International LLC
East Brunswick, NJ
02.2022 - 12.2022
- Sold products and fostered positive relationships with new and existing clients, enhancing customer satisfaction.
- Provided customer service via phone and email, addressing inquiries and resolving account issues.
- Managed logistics by booking freight and deliveries, ensuring timely operations.
Office Manager / Executive Assistant
Federal Management Company, Enexia Specialty, Kai Capital Management Staten Island & New York
Staten Island, NY
09.2016 - 03.2021
- Coordinated meetings, travel arrangements, and expense accounts for senior management and executives, optimizing scheduling and resource allocation.
- Held office management and executive support roles, managing accounting, invoicing, and payments in QuickBooks and Excel to ensure financial accuracy.
- Managed customer and client correspondence, addressing complaints and queries while maintaining databases and generating reports for informed decision-making.
Advertising Specialist
Hudson Advertising Company
New York, NY
06.2001 - 03.2015
- Managed client inquiries on LLC creation and advertising services, ensuring clarity and support throughout 14-year tenure.
- Collaborated with county clerks to efficiently process LLC documentation for clients, enhancing service delivery.
- Processed client billing transactions using QuickBooks and Excel. and payments using QuickBooks and Excel.
Education
Bachelor of Science - Business Marketing
College of Staten Island
Staten Island, NY 01.2000 - 06.2007
Skills
- Sales coordination
- Account Management
- CRM support
- Order logistics
- QuickBooks
- Microsoft Excel
- CRM Software
- Microsoft Windows / Office Suite
- Marketing support
- Campaign management
- Communication and Negotiation
- QuickBooks & Microsoft Excel
MISC.
Pick Your Paw Animal Rescue Non-Profit 501(c)(3), Fundraising & Community Outreach, Freehold, NJ, 2025-01, Present, Solicit and collect raffle donations from local businesses and community supporters., Assist with planning and coordinating fundraising events to support animal rescue programs and veterinary care., Contact local businesses to request donations, sponsorships, and fundraising support., Built positive relationships with businesses, donors, volunteers, and community members., Promote fundraising activities and helped generate community awareness and financial support for the rescue organization.
Timeline
Sales Coordinator
Coilhose Pneumatics
12.2024 - Current
Customer Account Manager
Strato Inc
01.2023 - 12.2024
Sales/Customer Service Representative
Kings Cages International LLC
02.2022 - 12.2022
Office Manager / Executive Assistant
Federal Management Company, Enexia Specialty, Kai Capital Management Staten Island & New York
09.2016 - 03.2021
Advertising Specialist
Hudson Advertising Company
06.2001 - 03.2015
Bachelor of Science - Business Marketing
College of Staten Island
01.2000 - 06.2007