Dawn Hill_______________________
Eagle,ID
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Jackson’s
Eagle, ID
08.2017 - Current
- Collaborate with the store manager to develop strategies for achieving sales and profit goals.
- Distributed team assignments aimed at boosting productivity each day.
- Strengthened operational standards by enforcing company policies and procedures.
- Maintained strict oversight of cash control standards throughout the retail environment.
- Conducted thorough reviews of stock to reveal shortages and anticipate future needs.
- Resolved a range of concerns through understanding customer needs and effective collaboration.
- Handled service-related concerns to ensure swift issue resolution.
- Refined management skills with the help of supervisor's insights.
- Maintained operations smoothly when the manager was unavailable.
- Supported store manager in overseeing routine functions.
- Oversaw emergency situations on-site independently without managerial presence.
- Maintained awareness of promotions to effectively resolve customer queries regarding products.
- Maintained store aesthetics by organizing and restocking displays.
- Utilized suggestive selling tactics to enhance additional sales.
- Processed product refunds based on company guidelines.
- Ensured top-tier customer satisfaction by utilizing active listening techniques.
- Ensured compliance with age restrictions for alcohol and tobacco transactions.
- Maintained seamless store operations through cross-functional training.
- Enrolled customers in the rewards program.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed complex customer inquiries requiring higher authority resolution.
- Provided continual feedback and coaching for performance enhancement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping
- Stayed updated on evolving company offerings.
- Maintained composure and professionalism in demanding situations.
- Maintained compliance with industry regulations and internal policies.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Closing Cashier
Fast Eddy’s
Meridian, ID
01.2011 - 01.2013
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions in a quick timely matter to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Managing Partner
Doggie Day Spaw
Meridian, ID
01.2006 - 01.2010
- Doggie grooming designs created, ensuring optimal fur aesthetics.
- Supervised overall functionality of shop activities.
- Balanced all inventory supplies.
- Established and managed a Chihuahua club with 500 members.
- Implemented strategic offerings to enhance company's suite of products and services.
- Reviewed monthly financial statements
- Established best practices for customer service initiatives.
- Fostered a culture of innovation, encouraging the development of new services and process improvements.
- Developed and maintained key client relationships, ensuring high levels of satisfaction and repeat business.
- Made high-quality investing decisions to advance business and increase profits.
- Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
- Initiated community involvement programs to bolster the firm's public image.
- I attended Women's Business Owners networking events to promote the company brand.
- Authored articles on dog care and grooming for local publications to boost business exposure.
- Supported local school fundraising efforts through coupon books.
- Conducted market research to identify trends and opportunities for growth.
- Negotiated contracts with suppliers, vendors.
- Supervised recruitment, training, and development of staff to build a high-performing team.
- Hired, trained, and mentored staff members to maximize productivity.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Managed daily operations including staff management and client relations.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained safe and efficient operation of diverse grooming equipment.
- Ensured optimal functionality of grooming tools through routine maintenance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Gained valuable insights for personal and professional growth.
Tech/Caregiver
Paramount Parks Assisted Living
Eagle, ID
01.2005 - 01.2006
- Where History Lived”
- Issued prescribed medication accurately to all residents.
- Contributed to care-related responsibilities on an as-needed basis.
- Collaborated with multiple generations to foster impactful relationships.
- Engaged with live history that will not be accessible to future generations.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Built strong and trusting rapport with clients and loved ones.
- Accompanied clients on social field trips when possible.
- Maintained detailed records of services performed on clients.
- Followed care plan and directions to administer medications.
- Provided companionship for elderly clients by engaging in conversation.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Reported concerns to nurse supervisor to promote optimal care.
Furniture Sales Associate
Michaels Furniture
Boise, ID
01.2005 - 01.2005
- Developed strong relationships with customers to encourage repeat business and referrals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed sales transactions using point-of-sale systems.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Ensured cleanliness and order in designated section.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Designed interior spaces by combining sets and pieces for cohesive looks in my section.
- Created and maintained customer files to record and organize information such as name and purchase history.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Handled returns and exchanges according to company policies.
- Helped customers increase purchasing power through store financing options.
- Explained warranties and maintenance requirements for products purchased by customers.
- Followed up with customers via phone to answer questions.
Project Management
J.V. & Associates
, CA
01.1997 - 01.2005
- Creativity meets Me”
- Staged homes
- Landscaped
- Anything fun and creative to sell the house
Corporate Sales and Event
Fightertown USA inc
Lake Forest, CA
01.1994 - 01.1996
- Sold Fun
- Call Sign Charlie”,
- Set up team-building events.
- Flew Sim.s
- I still have the hat
Store manager
Mary’s Futons
Modesto, CA
01.1992 - 01.1994
- My first real job outside of the horseworld”, Sales
- Showroom layout “Whats a Futon
- Well let me show you”
Education
Some College (No Degree) - Marketing
Universe of Phoenix
San Francisco, CASkills
- Product and service knowledge
- Sales monitoring
- Project management abilities
- Retail operations management
- Product branding
- Microsoft Office
- Marketing tactics
- Customer rapport
- Retail Space Planning
- Merchandising
- Staff training and development
- Time Management
- Building customer confidence
- Cash control
- Team leadership
- Performance evaluation
- Visual merchandising
- Operational compliance
- Effective communication
- Problem solving
- Adaptability and flexibility
- Professional and courteous
- Reliability
- Product and service sales
- Active listening
- Coaching and mentoring
- Employee engagement
- Decision-making
Additional Information
Katie Scott RM
Paul Antrim DM.
Cindy Ezell DM
Jeff Oviat Manager #46
Kevin Austin Manager #98
Sara Fetherolf Manager #96
Affiliations
- Gardening
- Making fancy dog beds
- Furniture refinishing
- Interior decor
- Being a Grandma doing art projects with grandchildren
Timeline
Assistant Manager
Jackson’s
08.2017 - Current
Closing Cashier
Fast Eddy’s
01.2011 - 01.2013
Managing Partner
Doggie Day Spaw
01.2006 - 01.2010
Tech/Caregiver
Paramount Parks Assisted Living
01.2005 - 01.2006
Furniture Sales Associate
Michaels Furniture
01.2005 - 01.2005
Project Management
J.V. & Associates
01.1997 - 01.2005
Corporate Sales and Event
Fightertown USA inc
01.1994 - 01.1996
Store manager
Mary’s Futons
01.1992 - 01.1994
Some College (No Degree) - Marketing
Universe of Phoenix