Overview
Work History
Education
Skills
Timeline
Generic

Dawn Holcomb

Burleson,TX

Overview

11
11
years of professional experience

Work History

International Regulations Specialist-Homebased

American Airlines
Dallas/Ft. Worth, TX
08.2022 - Current
  • Meticulously followed oral and written instruction from leadership
  • complied with company guidelines as well as regulations related to international travel
  • Analyzed and combined data from internal reports to comprehend the customer experience
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Managed and resolved incidents according to international regulations
  • Provided technical support for customers in resolving complex issues.

Reservations - Homebased

American Airlines
Dallas/Ft. Worth, TX
04.2013 - 08.2022
  • Assisted customers with making reservations and entered reservation details into computer system
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
  • Resolved various issues and discrepancies for customers
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings

Trained Observer

American Airlines
Dallas/Ft. Worth, TX
08.2014 - 07.2015
  • Established performance and service goals and held associates accountable for individual performance
  • Monitored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Evaluated employee performance weekly and coached and trained accordingly, increasing quality of work and employee retention
  • Monitored new hire phones calls to make sure they were meeting call requirements and DOT requirements

Education

High School Diploma -

Kelloggsville High School
Grand Rapids, MI
05-1994

Skills

  • Customer service experience
  • Active listening skills
  • Sales background
  • Staff training
  • Friendly service mentality
  • Profiect customer retention

Timeline

International Regulations Specialist-Homebased

American Airlines
08.2022 - Current

Trained Observer

American Airlines
08.2014 - 07.2015

Reservations - Homebased

American Airlines
04.2013 - 08.2022

High School Diploma -

Kelloggsville High School

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    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

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Dawn Holcomb