Dawn Honea-Pearce
Falls City,NE
Summary
Dynamic professional with a proven track record of enhancing workflow and customer satisfaction at Kex Rx Pharmacy & Home Care. Adept at fast learning and leveraging computer skills to streamline operations. Excelled in roles requiring excellent customer service and problem-solving abilities. Demonstrated leadership by significantly improving team productivity and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Tech
Kex Rx Pharmacy & Home Care
12.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Store Manager
Cirilla's
12.2008 - 02.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Diamontogist
Kay Jewelers Outlet
06.2015 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Designing jewelry
- Jewelry check ups
- Sales
Selling Business Manager
Dillards
05.2014 - 06.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Sales
- Inventory
- Schedules
- Training
Education
General -
Falls City High School
Falls City, NE05.1991
Skills
Fast learner
Some computer skills
Customer service
Certification
Cpht. Certified pharmacy tech
Iac. Immunization adm Certified
Timeline
Pharmacy Tech
Kex Rx Pharmacy & Home Care
12.2020 - Current
Diamontogist
Kay Jewelers Outlet
06.2015 - 02.2021
Selling Business Manager
Dillards
05.2014 - 06.2017
Store Manager
Cirilla's
12.2008 - 02.2014
General -
Falls City High School
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