Dawn Hughes
Philpot,KY
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
21
21
years of professional experience
Work History
Manager
Corner Cafe
Owensboro , Kentucky
04.2023 - 12.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Leveler Entry Operator
Commonwealth Rolled Products
Lewisport, Kentucky
05.2011 - 04.2023
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Assisted in the setup of production lines according to customer specifications.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Checked control panel and gauges during equipment operation.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Separated products according to weight, grade and size of material to produce final product.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Concrete Batch /Dispatcher
Owensboro Concrete
Owensboro, Kentucky
08.2009 - 05.2011
- Provided timely updates to customers regarding their orders for delivery
- Participated in team meetings discussing changes in procedures or processes.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Assigned drivers to appropriate routes based on customer needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Investigated and resolved customer and vendor issues to retain business.
Team Leader
Ttma
, KY
08.2003 - 08.2009
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Daviess County High School
Owensboro, Kentucky05-1984
Skills
- Performance evaluations
- Workforce management
- Cross-functional teamwork
- Task delegation
- Expense tracking
- Shift scheduling
- Decision-making
- Team leadership
- Conflict resolution
- Goal setting
- Complex Problem-solving
- Schedule preparation
- Revenue management
- Time management
- Clear communication
- Safety procedures
- Documentation and reporting
- Sales techniques
- Staff training and development
- Cross-functional team management
- Work prioritization
- Coaching and mentoring
- Inventory management
- Customer service
- Key performance indicators
- Relationship building
Timeline
Manager
Corner Cafe
04.2023 - 12.2024
Leveler Entry Operator
Commonwealth Rolled Products
05.2011 - 04.2023
Concrete Batch /Dispatcher
Owensboro Concrete
08.2009 - 05.2011
Team Leader
Ttma
08.2003 - 08.2009
High School Diploma -
Daviess County High School