Dawn Isaac

Lawrenceville,GA

Summary

Result-driven Customer Success Specialist with solis experience in customer service, order management, and sale support. Possess specialized skills in problem-solving, customer relationship management, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.

Overview

years of professional experience

Work History

Inside Sales Support / Ferguson Specialist

Duravit

Duluth, GA

01.2018 - Current

Purchase Order Processing: Efficiently handling and processing purchase orders exceeding $200,000. Ensure accuracy in order details, pricing, and customer specifications.
Coordination of Release Schedule: Work closely with the logistics and supply chain team to coordinate the timing of product releases. Monitor inventory levels, and anticipate stock availability to meet customer timelines.
Product Management: Identify products that are out of stock, or on backorder. Offer suitable alternatives or replacements to customers, ensuring minimal disruption to their operations.
Customer Communication: Maintain regular communication with customers regarding order status, backorders, and product availability. Build and maintain strong relationships with national accounts to ensure high levels of customer satisfaction.
Collaboration with Other Departments: Collaborate with the procurement and inventory management team to forecast demand and manage stock levels. Work with the sales team to align on customers' needs and product offerings.
Problem Resolution: Address any issues related to order processing or inventory shortages promptly. Implement solutions to prevent future occurrences of stockouts or delays.

MAPS Specialist, Customer Service Management Team

Chico's FAS

Winder, GA

06.2012 - 12.2017

Identified needs of customers promptly and efficiently.
Approve forms, and submit credits.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Home Fashion Manager

Sear Holding Inc.

Duluth, GA

08.2007 - 06.2012

Analyzed sales data to determine best-selling items and adjust inventory accordingly.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.

Education

Some College (No Degree) - Medical Office Administration.

ECPI College of Technology

Richmond, VA

High School Diploma -

White Plains High School

White Plains, NY

Skills

Customer order management
Attention to detail
Customer relationship management
Problem solving

Proficient in Microsoft Office
Communication skills
Organization skills

Timeline