Dawn James
Summary
Dynamic Parts Advisor with a proven track record at Mark Dodge, excelling in customer service and efficient parts ordering. Known for maintaining organized inventory and ensuring accurate billing, I leverage my automotive knowledge and problem-solving skills to enhance customer satisfaction and streamline operations.
Overview
15
15
years of professional experience
Work History
Parts Advisor
Mark Dodge
06.2021 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Retail Parts Pro
Advance Auto Parts
11.2010 - 06.2021
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
- Improved overall efficiency by regularly reviewing processes and suggesting updates to streamline daily tasks within the department.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
Education
Basic - Basic
F.L. Schlage High School
Kansas City, KS06.1988
Skills
Organized in every aspect
Keep control of warranty and core items
Order parts efficiently
Make sure parts are billed correctly
Timeline
Parts Advisor
Mark Dodge
06.2021 - Current
Retail Parts Pro
Advance Auto Parts
11.2010 - 06.2021
Basic - Basic
F.L. Schlage High School
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