Dawn Jasper
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Department Administrator
Altus Intervention
Houston, TX
08.2023 - Current
- Onsite HR assistance, including new hire onboarding and employee support including benefits, HR, payroll, time & attendance, training, PPE, IT, Business cards, uniforms, etc
- Utilize and assist others with utilizing WorkforceNow (ADP) fully to streamline HR function
- Payroll processing semi-monthly, including assurance of compliance with local requirements
- Accounting reporting of payroll related items monthly and support of A/P and Invoicing function
- Provide full range of administrative and office support
- Will independently administer several assigned responsibilities, ensuring excellent customer service
- Support special project needs including, preparation of documents, and follow-up on timelines and deliverables
- Aid and assist the Operations team members with routine activities
- Order & maintain supplies as necessary for PPE, Office, etc
- Other duties as required.
Office Manager
EurMove
Cypress, TX
02.2023 - 08.2023
- Communicated with clients
- Managed payroll
- Utilize and assist others with utilizing RUN Powered by ADP fully to streamline HR function
- Maintained office efficiency by organizing operations and procedures
- Processed collections, deposits and billing on a daily basis
- Maintained office supply inventory
- Processed daily transactions
- Fulfilled clerical activities
- Handled marketing
- Attended BNI meetings.
Office Assistant
Morningstar Storage
Katy, TX
08.2022 - 08.2023
- Deliver exceptional customer experiences and build relationships
- Create organized workflows and knock-out checklists
- Execute daily operations and manage office programs
- Support the team in maintaining an industry-leading, great-looking property
- Greet clients, employees, and vendors and set a positive office atmosphere
- Answer the phone, take messages, and redirect calls to appropriate offices
- Organize and maintain files and records, update when necessary
- Create and maintain updated documents and spreadsheets
- Oversee sorting and distribution of incoming mail
- Prepare outgoing mail (envelopes, packages, etc.)
- Operate office equipment, such as photocopiers, printers, etc
- Organize bookkeeping and issue invoices/checks
- Record meeting minutes and dictations
- Perform an inventory of office supplies and order what is needed.
Driver Coordinator
Walmart
, TX
09.2021 - 12.2021
- Documents and monitors information related to transportation by verifying the accuracy of data, reports, and forms
- Provides administrative support by performing general clerical duties, entering/extracting data from multiple systems, and printing bills
- Answer and respond to internal/external customers and vendors regarding claims, returns, and questions which require assessment and research to provide appropriate responses
- Work with management to identify and streamline inefficient processes and improper service procedures in the workplace
- Process and submit paperwork, create, and maintain organized files, and identify and resolve discrepancies in records or files.
Government Provisions Team Member
Admin Processor Axelon / ADT Health
FL
06.2020 - 05.2021
- Multi system data entry to build customer accounts
- Provides superior customer service to internal and external customers
- Assist with Ops Support / Administrative duties as required
- Work with government subsidized customers to ensure accurate and timely installation of healthcare approved equipment
- Work with dispatch team to schedule representative liaison visits with external customers.
Assistant City Carrier
US Post Office
FL
02.2020 - 05.2020
- Received, organized, and distributed mail/packages from distribution center to external customers in a timely manner
- Provided mailing support to external customers by answering questions and picking up outgoing packages as needed
- Maintained normal route and schedule which ensured efficiency in distribution and pick up needs.
Secretary Specialist
Florida Department of Children and Families
FL
03.2019 - 08.2019
- Assigns cases to Adult Protective Investigators
- Administrative Duties, including documenting all communication and attempts
- Effective and efficient communication both oral and written
- Other research duties as needed.
OPS Receptionist
FVDA Baldomero Lopez Veterans Nursing Home
05.2018 - 09.2018
- Greets family members, visitors, and volunteers
- Prepares correspondence for mailing
- Received, reviewed, and distributed incoming mail
- Answers and routes phone calls, in switchboard fashion
- Maintains front desk office supplies
- Receives donations + Maintain various logs
- Assists administrative and nursing staff as needed
- Assists in posting deposits and withdrawals to resident trust funds
- Enters room and board payments into the system
- Assists in admissions paperwork and answering general admissions questions.
Staff Assistant / Receptionist
Florida Public Service Commission
FL
08.2017 - 01.2018
- Provide staff assistant support to the auditing team by assisting with audit requirements for the State of Florida
- Acted as liaison between the satellite office in Miami and the central Commission office in Tallahassee, setting up meetings, coordinating schedules, office visits, and correspondence between the locations
- Prepared and distributed audit correspondence; ensuring accuracy and integrity of information being sent out
- Performed receptionist duties as required; receiving/delivering mail, correspondence, routing calls, maintaining office supplies, and greeting and directing customers as needed.
Program Support Clerk
Veterans Health Administration
GA
05.2016 - 07.2017
- Responds to questions and resolve fundamental issues of Income Verification (IV) process, provide eligibility and benefits information, provide guidance on completing a financial assessment and other related services to Veterans, Veterans family members and/or representatives, the public and VA employees
- Serves as casework distributor, distributing imaged or hard copy documentation and communication to appropriate skill sets by reviewing inbound material, determining case tier or complexity level, and distributing to appropriate staff
- Asks clarifying questions to ensure that the primary issue of the caller is identified and to surface any other concerns and issues that may or may not be related-involves determining the best approach to the line of questioning
- Prepares well-defined case notes when actions are affected, available resources are insufficient to answer the caller's inquiry, and/or additional research is required
- Completes data entry of Federal Tax Information (FTI) income data into Enrollment Data Base (EDB) to verify caller prior to discussing information containing (FTI) or Protected Health Information (PHI)
- Performs searches to determine if correspondence has been received from the veteran and/or spouse
- Serves as a mentor and aids in training entry-level representatives on call center procedures and other job requirements.
Supply Technician
Trendwestern/AKIMA Technical Solutions
Andrews AFB, MD
10.2008 - 05.2016
- Research and Records Maintenance/Supply Order Clerk
- Demand processing, MICAP, after-hour support and assisting equipment management (EME) customers
- Utilizes the ESS supply system
- Performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, property utilization) related to depot, local, or other supply activities
- Establish and maintain all item records and support records
- Load, change or delete part number detail records
- Provides a single point for customer call-in and assistance, referring customers to appropriate department or person as needed
- Ensures proper stock is available in correct quantities to minimize disruption to operations
- Provides technical assistance to customers and resolves customer (internal and external) problems and complaints regarding warehouse functions
- Follows established purchasing procedures and recommends changes where necessary
- Purchases materials to ensure the best value is obtained and that operational criteria are met
- Monitors supply listings, reports, documents and management notices
- Ensures back-ordered materials are ordered, delivered, and issued insufficient time to allow completion of work within contract specifications
- Developed training materials for users of new automated systems
- Conducts training as required by the mission
- Research regulatory guidance to process verbal and written inquiries to effectively communicate with members at all levels of the organization.
Education
Bachelor’s - communications
Southern New Hampshire University
01.2024
Skills
- Document Preparation
- Records Management
- Supply Management
- Payroll Oversight
- Administrative Management
- Critical Thinking
- Data Entry
- Attention to Detail
- Active Listening
- Inventory and Supply Oversight
- Training and Orientation
Clearance
Secret
Military Service
United States Air Force, United States, E-5, 10/01/97-08/01/06
References
References available upon request.
Timeline
Department Administrator
Altus Intervention
08.2023 - Current
Office Manager
EurMove
02.2023 - 08.2023
Office Assistant
Morningstar Storage
08.2022 - 08.2023
Driver Coordinator
Walmart
09.2021 - 12.2021
Government Provisions Team Member
Admin Processor Axelon / ADT Health
06.2020 - 05.2021
Assistant City Carrier
US Post Office
02.2020 - 05.2020
Secretary Specialist
Florida Department of Children and Families
03.2019 - 08.2019
OPS Receptionist
FVDA Baldomero Lopez Veterans Nursing Home
05.2018 - 09.2018
Staff Assistant / Receptionist
Florida Public Service Commission
08.2017 - 01.2018
Program Support Clerk
Veterans Health Administration
05.2016 - 07.2017
Supply Technician
Trendwestern/AKIMA Technical Solutions
10.2008 - 05.2016
Bachelor’s - communications
Southern New Hampshire University