Dawn Jensen

• Collaborated with senior and executive management/stakeholders.
• Identified and drive key initiatives to improve business performance related to $500M annual revenue Globally.
• Directed and influenced sales operations requirements for partners and customers (End to End, system requirements).
• Established and report KPIs/metrics and measure growth for all Paths to Markets, driving business enhancements.

Key Projects:

• Global Territory and Account Coverage
• Channel Partner Score Card
• End User Demand Generation Coverage Models
• Executive Engagement Program

• Facilitated system requirements acting as liaison between, developers, Q/A testers and business owners
• Managed asset data within configuration management data base, ensuring accurate records.
• Documented workflows to implemented continuous improvement and efficiency within systems.
• Gap analysis and documented business requirements in ServiceNow.

Key Projects:

• Automate ServiceNow platform to track assets (ITOM).
• Design and implemented processes within ServiceNow for software updates and tracking.

Responsibilities included:

• Identified needed business improvements and determined appropriate systems required to implement solutions.
• ·Support solution teams, developers, testers, and stakeholders in system design.
• Directed business/system requirements by facilitating user meetings, researching, and resolving issues.
• Analyzed and documented workflows to drive continuous improvement, enhance efficiency and aligned with organization's needs with various systems and integrations.
• Increases user adoption rate to ~80% after implementation.

Key Projects:

• D365 sales and project services implementation (E2E)
• Steady state, working with business and end user experience creating effective processes and efficiencies.
• Identified needed business improvements and determined appropriate systems required to implement solutions

Responsibilities included:

• Solution analysis, scoped, designed, and implemented end-to-end business processes.
• Managed diverse cross – functional teams within Lexmark Business Operations and ensured proper entitlement and pricing set during contract reviews and onboarding processes.
• Successfully resolved a $2 million past due amount with a large enterprise customer, implementing cross-functional solutions in AR, invoicing, and consumable management.
• Implemented cost-saving initiatives and created efficiencies for Walmart, a key account generating $40 million in revenue annually.

Key Projects:

• Designed, implemented, and maintained a power bi tracking large enterprise invoices.