Dawn Johnson

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

• Enhanced security measures by conducting thorough pre-event inspections and risk assessments.
• Assisted in the successful execution of numerous events, providing exceptional customer service to attendees.
• Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
• Implemented crowd control strategies effectively, managing large groups during high-traffic periods at Football games at Metlife stadium.

• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Investigate all 311 complaints and Use of force with inmates.

Manage over 200 Correction Officers per tour.

Ensure fiscal protocols are being followed by monitoring facility overtime. ensure all overtime is equitably distributed for all uniform and civilian staff.

Ensure all staff follow all department rules and regulations

• Managed a team of office staff, providing training and support to ensure smooth daily operations.

• Ensured the safety of employees and inmates through proactive monitoring of security cameras and regular foot patrols.
• Investigate infractions and injury reports for inmates.
• Train guide and counsel staff to ensure efficient work experience by monitoring for duty.
• Implemented activities to boost staff morale.
• Mentor all staff to ensure and maintain the integrity of all inmate services.

• Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
• Supported successful emergency response efforts by participating in regular drills and training exercises.
• Prevented contraband introduction through diligent cell searches and visitor screenings.