Dawn Jones
Lake St Louis,Mo
Summary
Licensed Mortgage Loan Professional with a strong background in loan processing, booking, funding, and compliance support. Brings hands-on experience coordinating with borrowers, loan officers, underwriters, and title teams to keep files accurate, organized, and moving through the mortgage process.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Loan Booking and Funding Representative
Carrollton Bank
St Louis, Missouri
05.2025 - Current
- Booked newly funded mortgage loans into Carrollton Bank systems to facilitate efficient loan processing.
- Processed payments for title fees, appraisal fees, and loan payoffs.
- Completed electronic recording of legal documents to maintain accurate property records.
- Loan audits confirmed consistency between underwriting findings and closing documents.
- Collaborated across departments to resolve customer needs promptly.
- Conducted team meetings to review performance strategies and align goals.
Loan Officer Assistant
Crosscountry Mortgage
Dardenne Prairie, Mo
04.2023 - 05.2025
- Reviewed loan applications for accuracy and completeness, ensuring clients were informed throughout the process.
- Worked with loan officers to collect and prepare loan application documents while following compliance rules.
- Reviewed borrower documents for CrossCountry Mortgage submissions and identified missing items.
- Prepared disclosures, conditions, and file communications for mortgage loans.
- Coordinated workflow among processors, underwriters, and borrowers to facilitate smooth loan processing.
- Provided daily file preparation and follow-up support to CrossCountry Mortgage loan officers.
- Updated client records in loan operations system and tracked application status and progress.
- Maintained loan records in Encompass and CrossCountry Mortgage systems.
- Responded to inquiries from customers, real estate agents, and title companies regarding loan status and processes.
Mortgage Loan Processor
Das Acquisition (USA Mortgage)
Arnold, Mo
07.2021 - 12.2022
- Prepared files for final clear to close by gathering necessary conditions with loan team, facilitating underwriting requirements.
- Structured loan files to meet investor and loan program requirements, ensuring compliance for loan officers.
- Collaborated with loan officers to ensure timely, accurate service for clients during mortgage process.
- Reviewed customer documents for accuracy and completeness.
- Collected and complied necessary items such as title commitments, insurance documents and tax histories.
Mortgage Loan Processor
Groundwork Mortgage
Chesterfield, Mo
02.2015 - 05.2021
- Maintained pipeline of 350+ new construction and preexisting home applications, achieving 20-25 closings monthly.
- Acquired and organized necessary documents from applicants, title, and appraisal to facilitate mortgage loan processing.
- Monitored and supported file status of all applications in pipeline and tracked cancelled/withdrawn or denied file status for ECOA purposes.
- Provided weekly pipeline updates to Vice President and communicated status with builders and investors.
- Attended closing at Title Companies and aided with closing documents.
Education
High School Diploma -
St. Charles West High School
St Charles, Mo06-1989
Skills
- Mortgage systems
- Loan processing
- Pipeline management
- Underwriting collaboration
- Compliance knowledge
- Attention to detail
- Analytical thinking
- Customer communication
- Initiative
Personal Information
- Title: Loan Officer Assistant/Processor
- ID Type: NMLS
- ID Number: 924012
Accomplishments
- Awarded the 1st Groundwork Mortgage Way award for the first semester of 2021 by my peers.
- Assisted President of Groundwork Mortgage with establishing compliance procedures for company.
- Aided with initial start-up procedures of Groundwork Mortgage for the first few years in business.
Certification
- Obtained my State of Missouri NLMS MLO's originator license in August of 2018 with a score of 92%.
Timeline
Loan Booking and Funding Representative
Carrollton Bank
05.2025 - Current
Loan Officer Assistant
Crosscountry Mortgage
04.2023 - 05.2025
Mortgage Loan Processor
Das Acquisition (USA Mortgage)
07.2021 - 12.2022
Mortgage Loan Processor
Groundwork Mortgage
02.2015 - 05.2021
High School Diploma -
St. Charles West High School