Melody Walls
Charlotte,NC
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. An individual worker with excellent communication and time management. Ability to analyze data, develop strategies, and provide solutions to complex problems. Reliable with a good sense of urgency and the ability to quickly adapt to new tasks and environments. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Reliable and detail-oriented and professional with experience in the banking industry. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
21
21
years of professional experience
Work History
ASSOCIATE LOAN FUNDING PROCESSOR
Wells Fargo Bank
Charlotte, NC
05.2012 - 09.2022
- Reviewed and verified loan documentation to ensure accuracy and compliance with regulatory requirements
- Processed applications by verifying information provided by customers against internal guidelines
- Participated in training sessions regarding new regulations impacting the lending industry
- Prepared weekly status updates summarizing progress made towards achieving departmental goals
- Performed detailed reviews of title searches, appraisals and other due diligence items associated with each loan file
- Provided support during internal audits by preparing requested documentation as needed
- Conducted regular audits on completed files to ensure accuracy prior to submission for final approval
- Developed a comprehensive understanding of the loan process, including underwriting, closing, post-closing and funding processes
- Coordinated with external vendors such as title companies, appraisal companies to facilitate prompt completion of necessary tasks associated with the loan process.
WORK DIRECTOR
Wells Fargo Bank
Charlotte, NC
02.2002 - 05.2012
- Identified ways to improve efficiency in operations and implemented process changes
- Focused on learning new skills and staying updated with industry changes
- Sought continuing education opportunities to stay current with industry trends
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Met deadlines while maintaining high-quality deliverables
- Participated in ongoing training to enhance own job skills and knowledge.
Education
CERTIFICATION -
Charlotte Mecklenburg Urban League
11-1985
HIGH SCHOOL DIPLOMA -
North Mecklenburg High School
06.1982
Skills
- Risk Management
- Microsoft Office
- Sound Judgment
- Serve Customer Needs
- Active Listening and Learning
- Networking and Partnership Development
- Oral and Written Comprehension
- Analytical and Critical Thinking
- Reading Comprehension
- Created Reports
- Mortgage Banking and Analysis
- Multitasking and Organizing
- Discrepancy Research and Resolution
- Document Management
Awards
- Showcase Awards
- Certificate of Achievement-(Dale Carnegie Course-Effective Communication and Human Relations
- Quality Awards
- Employee of the Quarter Awards
- Stellar Awards
References
References available upon request.
Timeline
ASSOCIATE LOAN FUNDING PROCESSOR
Wells Fargo Bank
05.2012 - 09.2022
WORK DIRECTOR
Wells Fargo Bank
02.2002 - 05.2012
CERTIFICATION -
Charlotte Mecklenburg Urban League
HIGH SCHOOL DIPLOMA -
North Mecklenburg High School