Shannon Mullen
Summary
Dedicated Mortgage Funder professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Loan Funding Processor
Wells Fargo
Tempe, AZ
07.2020 - Current
- Work directly with settlement agents to request the proper documents needed for the loan.
- Reviewed loan files for completeness, identified missing documentation and checked for accuracy of dates and signatures
- Checked packages for appropriate documentation.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering all loans.
- Verified wire information and sent wire to title companies.
- Provided quick turnaround times to maintain fast-past schedule.
- Satisfy all stipulations and close out the loan
Teller
Wells Fargo
Mesa, AZ
07.2019 - 07.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Phlebotomist
Sonora Quest Laboratories
Mesa, AZ
08.2013 - 05.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Education
Associate of Applied Science - Accounting And Finance
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Wabasha-Kellogg Secondary
Wabasha, MN06.1988
Skills
- Information Verification
- Risk Management
- Data Integrity
- Customer Satisfaction
- Customer Relations
- Lending Regulations
- Closing Documentation
- Active Listening and Learning
- Compassionate Care
- Documentation
Timeline
Loan Funding Processor
Wells Fargo
07.2020 - Current
Teller
Wells Fargo
07.2019 - 07.2020
Phlebotomist
Sonora Quest Laboratories
08.2013 - 05.2019
Associate of Applied Science - Accounting And Finance
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Wabasha-Kellogg Secondary