Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Silva

Summary

Dynamic and motivated consultant with over 2+ years of experience in the debt settlement industry. Proven track record of effectively managing loan applications while providing exceptional customer service. Recognized for meticulous attention to detail and dedication to client satisfaction, consistently exceeding expectations. Committed to driving success through excellence and innovation.

Overview

9
9
years of professional experience

Work History

Remote Loan Processor /Loan Consultant

Credit 9
08.2021 - 04.2024
  • Worked with customers via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Reviewed loan applications for accuracy and completeness.
  • Verified borrowers' income, assets, and credit history.
  • Calculated borrowers' debt-to-income ratio.
  • Submitted loan applications to underwriting for approval.
  • Responded to underwriting requests for additional information.
  • Assisted with post-closing activities such as loan funding and loan servicing.
  • Successfully closed an average of 20+ loans per month as a Loan Consultant.
  • Reviewed all loan agreements to ensure accuracy prior to submission.

Remote Customer Service Representative

Faneuil inc.
11.2020 - 07.2021
  • Provided exceptional service and engagement via telephone.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Western dental Corporate
07.2017 - 06.2019
  • Answered inbound telephone calls from members, providers, brokers/agents, and potential clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Office Assistant

Express employment
04.2015 - 02.2016
  • Produced digital copies of documents for retention purposes.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

High School Diploma -

Rubidoux High School
Riverside, CA
06.2012

Skills

  • Data Entry
  • Teamwork and Collaboration
  • Information Verification
  • Regulatory Compliance
  • File Management
  • Document Review
  • Loan Underwriting
  • Deadline Management
  • Attention to Detail
  • Dedicated Work Ethic
  • Document Management
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Remote Loan Processor /Loan Consultant

Credit 9
08.2021 - 04.2024

Remote Customer Service Representative

Faneuil inc.
11.2020 - 07.2021

Customer Service Representative

Western dental Corporate
07.2017 - 06.2019

Office Assistant

Express employment
04.2015 - 02.2016

High School Diploma -

Rubidoux High School

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Yesenia Silva