Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dawn keck

Healthcare
Riverton,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Over 20 years experience in pharmacy operations, medication management, benefits, and patient care. Known for reliability, exceptional customer service, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Ready to tackle new challenges with dedication and enthusiasm.



Overview

23
years of professional experience

Work History

CVS Pharmacy

Certified Pharmacy Technician
10.2001 - 04.2021

Job overview

  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing for patients.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Set up and modified patient profiles include current medications and insurance details.
  • Organized Covid Clinics with the LTC facilities when vaccines became available.
  • Managed and verified residents for covid clinics in advance
  • Obtained Certification to administer vaccinations.

Coram Healthcare

Benefit Verification Specialist
04.2021 - Current

Job overview

  • Manage high-volume caseloads while maintaining strict deadlines for completing benefit verifications daily.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Utilize Salesforce, ACIS, and Provider web portals.
  • Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
  • Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
  • Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
  • Enhanced workflow efficiency by shadowing new reps and also having reps shadow me to promote understanding of coverage and options.
  • Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
  • Leveraged advanced problem-solving skills in navigating complex cases involving multiple policies or payers, ultimately securing coverage approvals where possible.
  • Provided exceptional customer service by addressing patients concerns regarding coverage and out-of-pocket expenses.

Education

CVS Pharmacy Immunizer
Newtown, PA

License # 28RJ11237 from Pharmacy

University Overview

  • Pharmacy Tech Immunization
  • License # 28RJ11237
  • Relevant Coursework: CPR

Pharmacy Technician
Philadelphia, PA

CPHT Certificate # 10023186 from Pharmacy

University Overview

Pharmacy
New Jersey

License # 28RW03280900 from Pharmacy

University Overview

Skills

  • Insurance billing
  • Multitasking and organization
  • Insurance verification
  • Healthcare
  • Benefits explanation
  • Inventory management
  • Prescription verification
  • Customer service
  • Data entry
  • Problem-solving skills
  • FDA and HIPAA compliance
  • Multitasking Abilities

Timeline

Benefit Verification Specialist
Coram Healthcare
04.2021 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2001 - 04.2021
CVS Pharmacy Immunizer
License # 28RJ11237 from Pharmacy
Pharmacy Technician
CPHT Certificate # 10023186 from Pharmacy
Pharmacy
License # 28RW03280900 from Pharmacy

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Dawn keckHealthcare