Dawn Kendall
Titusville,Florida
Summary
Results-driven Relationship Banker skilled in effective communication, teamwork, and adaptability. Proven track record of identifying customer needs and delivering personalized solutions that foster long-term relationships and enhance client satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Relationship Banker 1
Regions Bank
Mims, Florida
06.2022 - Current
- Identified customer needs through conversations and tailored banking products to enhance customer satisfaction.
- Provided personalized banking solutions to enhance customer satisfaction and loyalty.
- Educated customers on bank products and services to meet their financial needs.
- Built long-term relationships with customers by providing personalized service and support.
- Resolved inquiries and issues promptly, delivering exceptional customer service to maintain high client satisfaction.
- Developed strong relationships with community members to promote bank initiatives.
- Managed cash handling procedures while maintaining accuracy in transactions.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
CVS Shift supervisor
CVS
Titusville, FL
02.2020 - 09.2022
- Supervised daily operations to maintain compliance with company policies and enhance store performance.
- Trained and mentored new team members on store procedures to ensure consistent service delivery.
- Managed inventory levels and organized product displays for customer accessibility.
- Handled customer inquiries and resolved issues to maintain service quality.
- Monitored cash register operations and ensured accurate transactions.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection.
- Trained new employees on company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Collaborated with management to enhance store performance and efficiency.
Education
Some College (No Degree) - General Studies
Valencia Community College
Orlando, FLSkills
- Customer relationship management
- Banking product knowledge
- Sales techniques
- Financial education
- Cash handling procedures
- Documentation accuracy
- Regulatory compliance
Certification
- Real Estate license 2004-2006
Timeline
Relationship Banker 1
Regions Bank
06.2022 - Current
CVS Shift supervisor
CVS
02.2020 - 09.2022
Some College (No Degree) - General Studies
Valencia Community College