Dawn Knuckey
Gillette,Wyoming
Summary
Dynamic Operations Manager with a proven track record at Kum & Go Maverik, where I enhanced team accountability and performance through effective leadership and employee empowerment. Skilled in operations management and problem-solving, I improved inventory accuracy and supply chain efficiency. Encouraged employee relations and driving goal-oriented actions.
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Deli Team Member
Flying J Travel Center
Gillette, WY
04.2025 - Current
- Prepared and served a variety of deli products, ensuring quality and freshness.
- Maintained cleanliness and organization in the deli area, adhering to health regulations.
- Assisted customers with product selection, providing knowledgeable recommendations and service.
- Operated slicing equipment and scales efficiently to meet daily production needs.
- Trained new team members on food safety practices and operational procedures.
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Monitored inventory levels, placing orders as necessary to ensure product availability.
- Implemented process improvements that enhanced customer satisfaction and streamlined operations.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Prepared custom sandwich orders according to customer specifications, ensuring consistency in quality and presentation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Worked closely with management to address any customer concerns or complaints, resolving issues promptly and professionally while maintaining a focus on overall customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Operations Manager
Kum & Go Maverik
Gillette, WY
03.2019 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Built relationships with customers to encourage repeat business.
Sales Associate/Sales Manager
Kum&Go
Gillette, WY
11.2013 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Management Certificate - Management
University of Phoenix
Phoenix, AZ Online03-2023
High School Diploma -
Fort Lupton High
Ft. Lupton, Co05-1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Management
- Employee motivation
- Goal setting
Timeline
Deli Team Member
Flying J Travel Center
04.2025 - Current
Operations Manager
Kum & Go Maverik
03.2019 - 02.2025
Sales Associate/Sales Manager
Kum&Go
11.2013 - 10.2016
Management Certificate - Management
University of Phoenix
High School Diploma -
Fort Lupton High