Dawn Knuckey
Gillette,Wyoming
Summary
Dynamic operations manager with a proven track record at Kum & Go, excelling in team leadership and customer service. Skilled in inventory management and food safety, I foster employee motivation and enhance performance outcomes. Committed to delivering exceptional service and building lasting customer relationships, driving repeat business and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deli Team Member
Flying J Travel Center
Gillette, Wyoming
04.2025 - 02.2026
- Prepared deli products following safety and quality standards.
- Guided customers in product selection and special orders, enhancing their shopping experience.
- Delivered customer service by processing orders quickly and accurately, ensuring satisfaction.
- Prepared sandwiches, salads, wraps, and other menu items according to customer specifications.
- Greeted customers and responded to inquiries with friendly, knowledgeable service.
- Demonstrated knowledge of product ingredients when answering questions from customers.
- Encouraged additional purchases of chips or drinks, contributing to overall sales.
- Maintained cleanliness and organization in the deli area.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash.
- Stocked shelves with fresh items and rotated inventory regularly.
- Performed closing duties such as restocking shelves, cleaning equipment, sanitizing surfaces and emptying trash bins.
- Operated ovens, grills, fryers and other kitchen equipment in a safe manner.
- Monitored food safety practices to ensure compliance with regulations.
- Collaborated with team members to ensure smooth daily operations.
- Communicated effectively with team members about any issues that arose during shift.
- Responded to customer questions regarding product availability.
Operations Manager
Kum & Go Maverik
03.2019 - 02.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff, ensuring compliance with company policies and procedures to maintain operational standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Cultivated customer relationships, fostering loyalty and encouraging repeat business.
Sales Associate/Sales Manager
Kum&Go
Gillette, Wyoming
11.2013 - 10.2016
- Developed strong customer connections to drive repeat business and enhance store reputation.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Cultivated customer relationships to foster loyalty and encourage repeat purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Coordinated with team members to share best practices, enhancing store performance and customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Fort Lupton High
Ft. Lupton, Co05.1989
Some College (No Degree) - Management
University of Phoenix
Phoenix, AZ OnlineSkills
- Deli preparation
- Food safety
- Food safety practices
- Proper food handling
- Food preparation
- Inventory management
- Inventory oversight
- Inventory rotation
- Product rotation
- Cash handling accuracy
- Cash handling
- Register operations
- Point of sale operation
- Menu knowledge
- POS system operation
- Customer service
- Customer engagement
- Customer engagement strategies
- Menu knowledge
- Operations management
- Team leadership
- Staff training
- Employee training
- Team collaboration
- Time management
- Conflict resolution
- Problem-solving
- Decision-making
- Problem solving
- Shrink control
- Safety awareness
- Sanitization practices
- Interactive communication
- Hospitality expertise
- Management
- Project planning
- Point of sale operation
- Point of sale proficiency
- Food preparation
- POS system operation
- Proper food handling
- Ordering procedures
- Shrink control
References
Ashlyn Eason, Store Director Kum&Go/Maverik 307-660-9594
Kevin Kautzman, District Manager Kum&Go/Maverik 701-340-1435
Richard Gotcher, District Manager Maverik 949-836-1459
Lohrie Cooper, GSL Flying J 307-622-6410
Certification
General Management Online Phoenix Az
Timeline
Deli Team Member
Flying J Travel Center
04.2025 - 02.2026
Operations Manager
Kum & Go Maverik
03.2019 - 02.2025
Sales Associate/Sales Manager
Kum&Go
11.2013 - 10.2016
High School Diploma -
Fort Lupton High
Some College (No Degree) - Management
University of Phoenix