DAWN KRYSTINE MICHEL
TOLEDO,OH
Summary
Dynamic and detail-oriented professional seeking a flight attendant position with SkyWest Airlines, offering extensive experience in delivering exceptional in-flight service while upholding rigorous safety standards. Proven ability to communicate effectively and resolve diverse passenger needs, ensuring a comfortable and enjoyable travel experience. A strong commitment to teamwork and operational efficiency has consistently contributed to smooth flight operations and high levels of customer satisfaction. Prepared to leverage skills and passion for service excellence in a fast-paced airline environment.
Overview
13
13
years of professional experience
1
1
Language
Work History
Flight Attendant
Republic Airways
01.2017 - 01.2024
- Delivered exceptional in-flight service to ensure passenger comfort and satisfaction.
- Managed emergency procedures and safety protocols, maintaining compliance with aviation regulations.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Boosted passenger loyalty through personalized service and attention to detail.
- Class Valedictorian for Republic Airways in May 2017.
Flight Attendant
ExpressJet Airlines
01.2014 - 01.2017
- Delivered exceptional in-flight service to ensure passenger comfort and satisfaction.
- Managed emergency procedures and safety protocols, maintaining compliance with aviation regulations.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Boosted passenger loyalty through personalized service and attention to detail.
Senior Communications Specialist
Owens Corning
Toledo
01.2011 - 01.2014
- Developed and implemented internal communication strategies to enhance employee engagement and information flow.
- Collaborated with cross-functional teams to create comprehensive marketing materials for product launches.
- Analyzed audience feedback to refine messaging and improve outreach effectiveness across various channels.
- Spearheaded initiatives to optimize digital communication tools, resulting in improved user experience and accessibility.
- Evaluated metrics from communication campaigns, driving data-informed decisions for future strategic initiatives.
- Enhanced brand visibility by creating compelling content for digital and print platforms.
- Coached C-suite executives on effective messaging techniques for high-profile speaking engagements.
- Developed targeted communication strategies for diverse audiences, resulting in increased engagement.
- Designed internal newsletters highlighting department successes and fostering a sense of community among employees.
- Revamped corporate website content, optimizing user experience and improving search engine rankings.
- Created engaging multimedia presentations to showcase company achievements at conferences and events.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Education
Bachelor of Arts - Communication
University of Toledo
Toledo, OHSkills
- Ability to prioritize multiple initiatives
- Creative problem solver
- Effective verbal and written communication
- Effective interpersonal communication skills
- Effective project leadership
- Demonstrated success in team-oriented and solo projects
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Public speaking
Languages
French
Professional Working
Timeline
Flight Attendant
Republic Airways
01.2017 - 01.2024
Flight Attendant
ExpressJet Airlines
01.2014 - 01.2017
Senior Communications Specialist
Owens Corning
01.2011 - 01.2014
Bachelor of Arts - Communication
University of Toledo