Jessica Whipkey
Costa Mesa,CA
Summary
Experienced flight attendant with a proven track record in delivering exceptional customer service, handling high-pressure situations and ensuring passenger satisfaction. Seeking to transition into hospital scheduling to apply my skills in communication, problem solving, and patient care to enhance the patient experience and contribute to a supportive healthcare environment.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Alaska Airlines, Inc.
Seattle, WA
04.2017 - Current
- Greet and interact with guests in a friendly and professional manner.
- Attend required trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Administer first aid to passengers with medical issues while facilitating advanced in-flight or ground support.
- Adjust effectively to fluctuating schedules and environments.
- Demonstrate outstanding communication skills with pilots, flight attendants, and guests to cultivate a pleasant atmosphere while consistently achieving on-time performance objectives.
Greeter
Hillstone Restaurant Group
Newport Beach, CA
07.2013 - 10.2019
- Welcomed and engaged guests warmly and professionally.
- Effectively collaborated with management and colleagues in a hight performance culture.
- Consistently resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted in training new employees on proper customer service techniques.
Education
General Education
Orange Coast Community College
Costa Mesa, CASkills
- Adept at managing compex situations
- Clear ability to prioritize and multi-task under pressure
- Able to remain focused and calm in a crisis
- Strong communication skills including appropriate listening and empathy skills
- Reputation for transforming chaos into order
- Developed strong ability to read people and act accordingly
- Adult AED and CPR
- Guest Services
Timeline
Flight Attendant
Alaska Airlines, Inc.
04.2017 - Current
Greeter
Hillstone Restaurant Group
07.2013 - 10.2019
General Education
Orange Coast Community College
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