Dawn Loring

Worked with President and CFO on special projects

Implemented training programs and acted as a mentor for parent company retail loan officers

Researched new products and provided recommendations to Senior Management

Created and delivered training for loan closing, TRID requirements and loan review

Reviewed commercial narrative appraisals and title work

Trained Mortgage Loan Closers

Completed pre-closing QC on closing files

Provided coverage for multiple operations areas during vacations and peak volume

• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
• Maintained an underwriting pipeline during most of my tenure
• Prepared initial disclosures and closing documents during high volume periods
• Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
• Established key performance indicators for each department to track progress towards organizational goals effectively.
• Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
• Implemented TRID rule across the company, including workflow changes, policies, procedures and training.
• Reviewed portfolio loan requests

• Restructured operations by creating teams and enhanced workflow to streamline mortgage manufacturing process
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Worked closely with audit and QC to ensure high quality mortgage production

Managed underwriting team to ensure compliance with state and federal regulations and investor guidelines

Implemented automated underwriting systems including creating new workflows, establishing and delivering training to staff

Member of Fair Lending Committee and Compliance Committee

Member of due diligence team for mergers and acquisitions