Dawn Lowery
Lead Housing Specialist
Washington,DC
Summary
Personable housing specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in the DMV area. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Lead Housing Specialist
Housing Opportunities Commission Of Montgomery County
Gaithersburg, MD
02.2022 - Current
- Managed team of 12 housing specialists, ensuring consistent performance and high-quality service delivery.
- Developed comprehensive training programs for new hires to improve onboarding success rates.
- Analyzed data to identify trends in resident needs and preferences, informing future decisions regarding program offerings and property improvements.
- Worked closely with property management teams to address resident concerns proactively, fostering positive relationships between tenants and staff.
- Mentored junior housing specialists, fostering growth in their professional development and career advancement opportunities.
- Conducted regular property inspections, ensuring compliance with federal regulations and maintaining safe living environments.
- Streamlined housing application processes for increased efficiency and reduced wait times.
- Facilitated communication between tenants, staff, and management to resolve conflicts efficiently and effectively.
- Reviewed policies regularly to ensure accuracy and relevance, updating as needed to reflect current best practices.
- Established relationships with local organizations to provide referral services for tenants in need of additional support or resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
Property Manager
Highmark Residential
Gaithersburg, MD
07.2016 - 02.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Property Manager
Borger Management
Washington, DC
03.2014 - 07.2016
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Organized community events to foster positive relationships between tenants and build sense of community within property.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Associate Banker
Wells Fargo
Silver Spring, MD
01.2012 - 03.2014
- Fostered positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Contributed to development of marketing strategies aimed at increasing branch visibility and attracting new customers.
- Conducted thorough research on market trends to provide well-informed recommendations for clients'' investment portfolios.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Opened, closed, and updated accounts for customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Established rapport with new clients to increase satisfaction and loyalty.
Bank Teller
PNC Bank
Largo, MD
02.2010 - 01.2012
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Participated in ongoing professional development programs offered by bank, staying up-to-date with industry trends and enhancing job performance.
Sales Associate
Nordstrom
Bethesda, MD
10.2008 - 01.2010
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to store.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Business Management
Bowie State University
Bowie, MD 09.2014 - 05.2018
Associate of Science - Business Administration And Management
Prince George's Community College
Upper Marlboro, MD 09.2009 - 05.2014
High School Diploma -
Bowie High School
Bowie, MD 08.2005 - 06.2009
Skills
Asset Management
Property management knowledge
Section 8 Administration
Housing Regulations Expertise
Eviction Prevention
Affordable Housing Programs
Negotiation
Community Outreach
Teamwork and Collaboration
Excellent Communication
Task Prioritization
Analytical Skills
Quality Assurance Controls
Relationship Building
Timeline
Lead Housing Specialist
Housing Opportunities Commission Of Montgomery County
02.2022 - Current
Property Manager
Highmark Residential
07.2016 - 02.2022
Bachelor of Science - Business Management
Bowie State University
09.2014 - 05.2018
Assistant Property Manager
Borger Management
03.2014 - 07.2016
Associate Banker
Wells Fargo
01.2012 - 03.2014
Bank Teller
PNC Bank
02.2010 - 01.2012
Associate of Science - Business Administration And Management
Prince George's Community College
09.2009 - 05.2014
Sales Associate
Nordstrom
10.2008 - 01.2010
High School Diploma -
Bowie High School
08.2005 - 06.2009
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