Nykia Powell
Gaithersburg,MD
Summary
Strategic Business Administrator with 14 years of experience successfully leading diverse teams through both routine and transitional business operations. Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over 14 years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Specialist
Housing Opportunities Commission Of Montgomery County
10.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Improved tenant satisfaction by addressing and resolving housing concerns in an timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Assisted Living Coordinator
Sunrise Senior Living
08.2022 - 02.2023
- Managed clinical oversight of resident care and oversaw the success of the Assisted Living community
- Partnering with residents, family members, and the staff; Supported their social service needs of residents, in addition to ensuring the highest quality of resident care and customer service in our community.
- Provided complete oversight of the department's employees to include the Delegating Nurse, Charge Nurses, Caregivers and Medication Technicians
- Scheduled, trained, and interviewed new employees
- Used daily software systems such as PowerBI, Sunrise University Systems, Teams, & Microsoft Suite.
Chief Executive Officer
Superior Healthcare Leadership Staffing Agency
12.2020 - 01.2023
- Maintained client relationships and ensured that individual client's needs were met
- Created unique solutions for clients to choose from
- Generated diverse clientele by applying marketing strategies and referrals
- Conducted contract research and gathered data analysis to determine the most vital employment opportunities for the community
- Made major corporate decisions, managing the overall operations
- Communicating, on behalf of SHLSA, with shareholders, government entities, and the public
- Recruited and delegated key duties to contractors for daily operations.
Healthcare Site Manager
Metropolitan Healthcare Services
04.2016 - 06.2019
- Managed and oversaw personnel, recruitment directives, meeting financial goals, and the overall operations of the hospital site
- Conducted payroll and hours of operation for all team members (30+) for each site
- Oversaw contract obligations and recruitment needs for individual sites
- Arranged meetings with hospital administrators and directors to ensure contract needs were being met
- Delegated responsibilities to other team members
- Conducted pop-up visits at sites on a weekly basis to ensure all staff members were fulfilling contract obligations
- Created inventory orders for each site location when necessary
- Proactively used Microsoft Suite, business development software, Oracle, Paychex Flex, and Zoom
- Conducted monthly meetings with all staff members
- Created and participated in job fairs for available MHS opportunities
- Maintained yearly log to ensure all employees were CPR/BLS certified.
Outreach Representative
Deco Recovery Management
07.2013 - 04.2015
- Worked closely with other managers for all state programs such as Medicaid/Medicare/SSI/SSDI for continuous processes for improvements of various aspects of enrolling qualified participants within the United States
- Met all evaluation and reporting requirements including overseeing quantitative and qualitative data collection and analysis and assessed individuals to determine eligibility for state programs
- Collaborated with hospitals and their patients so that hospitals are reimbursed for uncompensated care that are provided, and self-pay patients are guided through complex maze of applications on Healthcare.gov
- Worked in a call center setting actively making code calls to all potential participants and active participants
- Used healthcare data systems to maintain a record of all enrolled participants
- Created memos and directives for participants
- Examined and assessed each individual to ensure they met state benefits qualifications.
Education
Ph.D. - Healthcare Administration
Walden University
Online05.2023
Master of Science - Healthcare Services Administration
Strayer University
Online06.2019
Bachelor of Science - Business Management
Westwood College
Ballston, Virginia06.2014
Diploma in General Curriculum -
Theodore Roosevelt
Washington, DC06.2010
Skills
- Recruitment/Interviewing/Staffing
- Case Management
- Power BI
- Microsoft Suite
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Social Services
- Rehousing
- Section 8 Administration
- Rent Calculation
- Relationship Building
- Client Advocacy
Certification
First Aid/CPR, American Red Cross, 11/01/22, 012KBFO, redcross.org/confirm
Employment Gap
Continued education until completion.
Timeline
Housing Specialist
Housing Opportunities Commission Of Montgomery County
10.2023 - Current
Assisted Living Coordinator
Sunrise Senior Living
08.2022 - 02.2023
Chief Executive Officer
Superior Healthcare Leadership Staffing Agency
12.2020 - 01.2023
Healthcare Site Manager
Metropolitan Healthcare Services
04.2016 - 06.2019
Outreach Representative
Deco Recovery Management
07.2013 - 04.2015
Ph.D. - Healthcare Administration
Walden University
Master of Science - Healthcare Services Administration
Strayer University
Bachelor of Science - Business Management
Westwood College
Diploma in General Curriculum -
Theodore Roosevelt
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