Dawn Madison
Summary
Dynamic Program and Project Manager with over 15 years of experience in operations management, compliance, and strategic planning. Proven ability to lead cross-functional teams, implement process improvements, and deliver measurable results. Expertise includes contract management, financial oversight, and stakeholder engagement, with a track record of increasing profitability, streamlining operations, and achieving compliance excellence. Skilled at aligning organizational goals with strategic initiatives, optimizing workforce performance, and driving operational success. Currently pursuing Project Management Professional (PMP) Certification – Pending, expected February 2025, to further enhance project management expertise and deliver excellence in operational outcomes.
Overview
8
8
years of professional experience
Work History
Chief Executive Officer / Senior Program Manager
Madison Investment Associates
03.2020 - Current
- Founded and scaled an asset management company, achieving a 95% client retention rate
- Negotiated contracts with DC Public Schools to enhance accessibility for underserved populations
- Developed virtual training programs that improved agent productivity by 25%
- Increased online sales by 27% through a comprehensive digital strategy
- Maintained a 98% client satisfaction rate with tailored financial planning sessions
Project Manager
B Social Hospitality Group
03.2024 - 09.2024
- Directed operations of a high-volume restaurant, addressing health and safety violations to restore compliance and prevent closure
- Reduced financial losses by 20% through weekly inventory audits and staff re-training
- Designed marketing strategies that boosted customer engagement and increased traffic by 25%
- Collaborated with inspectors and fire marshals to ensure safety compliance, passing all health inspections
- Generated $10,000 in revenue through a 200-person anniversary event
- Increased beverage sales by 15% with a revamped menu and cocktail program
Senior Operations Manager
P.F. Chang’s
03.2022 - 08.2023
- Managed $2M+ operations, achieving $25,000 annual savings through waste reduction protocols
- Developed training programs that improved operational efficiency by 15% and reduced turnover by 20%
- Streamlined inventory systems, reducing discrepancies by 30%
- Boosted customer satisfaction scores by 18% through enhanced service training
- Increased compliance rates by 15% via detailed action plans
General Manager
Donohoe Hospitality Services
03.2021 - 04.2022
- Oversaw operations for a rooftop venue, increasing event bookings by 25% through strategic partnerships
- Managed high-profile events, including mayoral celebrations, ensuring seamless execution and guest satisfaction
- Reduced overhead costs by 15% via vendor contract negotiations
- Improved table turnover by 19%, increasing service efficiency
- Generated a 25% increase in event revenue through targeted marketing efforts
Project Manager / Office Manager
Emerald Plumbing Company
01.2017 - 06.2019
- Secured the company’s first government contract by aligning proposals with compliance requirements
- Designed a budget tracking system, reducing operational costs by 15%
- Recruited and trained a multidisciplinary team, fostering collaboration and performance
- Improved project completion rates by 20% through meticulous planning
- Negotiated vendor agreements, achieving a 10% cost savings
Education
MBA - Marketing
Ashford University
Bachelor of Science - Mass Communication
Norfolk State University
Skills
- Compliance & Risk Mitigation
- Budget Optimization
- Process Improvement
- Strategic Planning
- Financial statement analysis
- Process optimization
- Budget compliance
- Project management
Timeline
Project Manager
B Social Hospitality Group
03.2024 - 09.2024
Senior Operations Manager
P.F. Chang’s
03.2022 - 08.2023
General Manager
Donohoe Hospitality Services
03.2021 - 04.2022
Chief Executive Officer / Senior Program Manager
Madison Investment Associates
03.2020 - Current
Project Manager / Office Manager
Emerald Plumbing Company
01.2017 - 06.2019
MBA - Marketing
Ashford University
Bachelor of Science - Mass Communication
Norfolk State University
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