Dawn M. Armstrong
Molina Healthcare
New Lenox,IL
1
Certification
33
years of professional experience
Care Manager with telephonic experience guiding 50+ members at one time through complex medical, behavioral health, and social needs. Coordinates 35+ individualized care plans per month, 15+ specialty referrals per month, and community resources while supporting member advocacy and interdisciplinary collaboration. Maintains compliant documentation across managed care, hospice, and community settings, with strengths in care coordination, behavioral health support, and regulatory compliance.
Work History
Care Manager, Telephonic
8 Years 3 Months- Complete 55+ care plans monthly while maintaining accurate, timely documentation.
- Manage 55 members weekly with complex medical, behavioral, and social needs.
- Conduct comprehensive assessments to identify barriers to care and develop individualized care plans.
- Coordinate healthcare services, specialty referrals, and community resources to improve member outcomes.
- Collaborate with providers, caregivers, and interdisciplinary teams to support continuity of care.
- Educate members on disease management, preventive care, and available healthcare resources.
- Advocate for medically necessary services while maintaining compliant, accurate records.
Care Manager, Remote
6 Months- Conducted 5-10 member outreach contacts per week to identify care needs and service gaps.
- Provided chronic disease education and practical support to help members manage ongoing health needs.
- Connected members with community-based resources and supportive services aligned to their care plans.
- Served as the liaison between members, providers, and the health plan to coordinate care across stakeholders.
- Maintained comprehensive case documentation and care management records to support continuity and compliance.
- Used structured assessments to identify healthcare needs and close service gaps in population health management.
IRIS Consultant / Care Manager
4 Years 7 Months- Guided participants in identifying personal goals and building plans aligned with desired outcomes.
- Monitored service plans, budgets, and support systems to support compliance and program success.
- Collaborated with fiscal agencies, service providers, families, and community organizations to coordinate participant support.
- Maintained documentation within compliance timelines and quality standards to support accurate case records.
- Tracked participant support transitions and service changes using case management software across ongoing care reviews.
Hospice Social Worker
1 Year 9 Months- Conducted psychosocial assessments for hospice patients and families to identify emotional, practical, and social needs.
- Provided counseling and emotional support for serious illness, end-of-life care, and grief reactions.
- Facilitated communication among patients, families, medical staff, and community agencies to align care decisions.
- Helped families access community resources and resolve social barriers affecting hospice care outcomes.
Adoption Social Worker
6 Months- Guided adoptive families through each step of the process, providing clear patient and family education.
- Attended court hearings as required and coordinated case details with involved parties.
- Maintained thorough case records and organized supporting materials for adoption proceedings.
- Supported families through adoption-related transitions by connecting them with community resource coordination.
- Applied motivational interviewing to build trust, clarify needs, and strengthen adoption readiness conversations.
Team Leader / Supervisor
3 Years 3 Months- Supervised 10+ case managers, therapists, and family advocates across daily workload and service priorities.
- Provided coaching, performance management, and professional development to strengthen team capability.
- Oversaw case quality, compliance, and accurate documentation in line with agency standards.
- Coordinated recruitment, interviewing, onboarding, and staff training activities for new hires.
- Conducted performance evaluations and addressed personnel issues promptly and professionally.
- Applied care coordination and community resource coordination to support consistent service delivery.
Case Manager
9 Years 7 Months- Conducted assessments and developed service plans to address client needs and support goal attainment.
- Coordinated care coordination and community resource coordination with agencies, schools, courts, and healthcare providers.
- Prepared case documentation, reports, and court testimony to support accurate records and case proceedings.
Case Manager
1 Year 2 Months- Conducted assessments and documented family needs to guide individualized case management and population health support.
- Connected families to healthcare, educational, and community resources through care coordination and resource navigation.
- Delivered parent education, counseling, and support to promote family wellness, stability, and stronger follow-through on care plans.
Education
Master of Social Work - Social Work
Bachelor of Social Work - Social Work
Skills
Care coordination
Population health management
Managed care
Community resource coordination
Patient and family education
Case management software
Health plan operations
Team leadership
Utilization review
Prior authorization
Care transitions management
Discharge planning
HEDIS quality measures
Care plan auditing
Motivational interviewing
Certification
- Licensed Master Social Worker (LMSW), Illinois
- Application in Process
Timeline
Care Manager, Telephonic
Molina Healthcare
07.2018 - CurrentRead More
Care Manager, Remote
Select Medical Services / Humana Healthcare
01.2018 - 07.2018Read More
IRIS Consultant / Care Manager
Magellan Healthcare / The Management Group
01.2013 - 08.2017Read More
Hospice Social Worker
Tucson Medical Center, Peppi's House Hospice Program
01.2010 - 10.2011Read More
Adoption Social Worker
Pima County Juvenile Justice Center
01.2008 - 07.2008Read More
Team Leader / Supervisor
Catholic Charities, Diocese of Peoria
05.2004 - 08.2007Read More
Case Manager
Catholic Charities, Diocese of Peoria
10.1994 - 05.2004Read More
Case Manager
Peoria County Healthy Moms/Healthy Kids Program
08.1993 - 10.1994Read More
Illinois State University
Bachelor of Social Work from Social Work
Read More
Illinois State University
Master of Social Work from Social Work
Read More