Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
2025 CT Tech Council Women of Innovation Award Nominee
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Dawn A. Maskell

Dawn A. Maskell

Griswold

Summary

Over 20 years of experience at Eversource exclusively supporting customer service in large project delivery, demand management and business case development.


Proficient communicator across multiple organizational levels.

Overview

36
36
years of professional experience
1
1
Certification

Work History

IT Business Relationship Manager

Eversource Energy
05.2024 - Current
  • Manages demand intake for legacy system enhancements and requests
  • Leads, mentors and grows a team of IT Business Analysts
  • Assesses business needs to drive planning and estimates for potential new work
  • Serves as liaison during ERP events
  • Collaborates with cross-functional teams to develop and implement strategic initiatives
  • Collaborates closely with product development teams to ensure alignment between requirements and offerings.
  • Builds and maintains relationships while providing high level of expertise.
  • Frequent speaker at industry conferences

Tech/Arch Lead OMNI Ph 2 Project

Eversource Energy
11.2022 - 05.2024
  • Responsible for all technical workstreams of this CIS transformation
  • Resource planning, management and budgeting for internal and external IT resources assigned to the project
  • Review and approvals for technical deliverables, ensuring Eversource IT standards compliance
  • Delivered the legacy system decoupling effort which ensured continued operations for CT and NH after WMECO converted from C2
  • Managed cross functional team conflicts and ensured team success

IT Product Line Manager, Eversource.com and Contact Center

Eversource Energy
02.2021 - 11.2024
  • Lead 4 offshore development teams and 3 Product Owners who perform enhancements and production support
  • Responsible for annual capital and regulatory budget estimations and planning
  • Managed annual departmental O&M budget of over $500,000
  • Responsible for business relationship management with key clients in Customer Service and Strategic Corporate Communications


Manager, IT Business Services

Eversource Energy
06.2019 - 02.2021
  • Led IT resource center of team of 6 Business Analysts who managed IT demand intake, estimated capital projects and prepared requirements documents for large and small projects
  • Facilitated periodic reviews of potential enhancement backlog with Managers and Director team in Customer Service. Provided status and facilitated prioritization efforts.
  • Facilitated team who created financial business cases for Capital IT projects.
  • Managed annual departmental O&M budget of over $500,000

Digital CG IT BSA Team Lead

Eversource Energy
12.2018 - 06.2019
  • Member of Eversource’s Key Talent, a designation for employees identified for leadership roles.
  • Leading team of 5 BSAs on digital and call center projects. Mentoring and guiding staff and providing input to resource planning.
  • Eversource Community Liason for Town of Griswold and Lisbon, CT.

71L Administrative Specialist

Army National Guard
02.1990 - 02.1996
  • Served at CT AVCRAD, an aviation repair depot servicing helicopters from ME to VA.
  • Desert Storm Veteran.
  • Performed admin duties that spanned soldier insurance, retirement and performance.
  • Counselor at Youth Challenge Program, supervising adolescent girls to obtain GEDs.

Education

B.S. - Communication

Eastern CT State University
Willimantic, CT
01.1996

Skills

  • Business Case Development
  • Relationship Management
  • Cross functional coordination
  • Stakeholder management
  • Excellent communication
  • Team leadership
  • Public speaking

Accomplishments

  • Recently led all internal and external technical workstreams for award winning SAP CIS implementation in MA
  • Member of Human Performance Council, Eversource Wellness Champion and I Am Eversource.


Certification

  • SAFe 4 PO/PM
  • Azure 900 - Fundamentals
  • Scrum Alliance Agile Leadership


Timeline

IT Business Relationship Manager

Eversource Energy
05.2024 - Current

Tech/Arch Lead OMNI Ph 2 Project

Eversource Energy
11.2022 - 05.2024

IT Product Line Manager, Eversource.com and Contact Center

Eversource Energy
02.2021 - 11.2024

Manager, IT Business Services

Eversource Energy
06.2019 - 02.2021

Digital CG IT BSA Team Lead

Eversource Energy
12.2018 - 06.2019

71L Administrative Specialist

Army National Guard
02.1990 - 02.1996

B.S. - Communication

Eastern CT State University

2025 CT Tech Council Women of Innovation Award Nominee

Nominated for 2025 large business segment award.  This award honors accomplishments of women in STEM careers .

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