Dawn Mason
Supply,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Store Maintenance and Fuel Billing
J.T. Alexander & Son
07.2016 - 03.2025
- Managed maintenance needs and invoices for 72 stores.
- Contributed to a brand satisfaction of 90% or higher across supported locations.
- Led supply chain operations, optimizing inventory management and logistics processes.
- Coordinated maintenance schedules to ensure optimal equipment performance and minimize downtime.
Patient Liaison
Signature MD
05.2015 - 10.2015
- Used Basecamp to manage 2500 patients as Signature MD converted to a concierge medical office.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Streamlined patient intake processes to improve workflow and reduce wait times.
Office Manager/Medical Assistant
Progressive Medical Associates, PLLC
07.2004 - 10.2014
- Streamlined office operations, enhancing workflow efficiency and productivity across departments.
- Managed 10 employees across varying positions to support 5 physicians.
- Managed vendor relationships, negotiating contracts to secure favorable terms and service quality.
- Trained new staff on clinic protocols and best practices in patient interaction. (Ex. HIPPA, OSHA, COLA & CLIA)
- Assisted healthcare providers with procedures, ensuring patient comfort and safety.
Skills
- Problem-solving
- Excellent communication
- Customer relations
- Organization and time management
- Critical thinking
- Records Management
Timeline
Store Maintenance and Fuel Billing
J.T. Alexander & Son
07.2016 - 03.2025
Patient Liaison
Signature MD
05.2015 - 10.2015
Office Manager/Medical Assistant
Progressive Medical Associates, PLLC
07.2004 - 10.2014
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